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This healthcare service has 1 current healthcare service locations.
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Care At Home Services   at
Alberta Wide
Specialty: Continuing Care Access
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Connect Care Partner
SERVICE DESCRIPTION
Care At Home Services provides home care and community support across Alberta, providing exceptional care for individuals with compromised health conditions.Services provided include:
  • homemaking
  • companionship
  • foot care
  • nursing care (wound care)
  • post-operative care
  • palliative care
  • specialized support
Care At Home Services provides home care and community support across Alberta, providing exceptional care for individuals with compromised health conditions.Services provided include:
  • homemaking
  • companionship
  • foot care
  • nursing care (wound care)
  • post-operative care
  • palliative care
  • specialized support
ELIGIBILITY REQUIREMENTS
Care support is available for all Alberta residents.
Care support is available for all Alberta residents.
REFERRAL PROCESS - FOR SELF-REFERRAL
Book an assessment for Self-Managed Care by contacting AHS Continuing Care Access at 780-496-1300.

AHS will provide a letter outlining the amount of approved hours for care funding based on personal needs. Once you receive this letter, send to Care At Home Services at care@careathomeservices.ca to begin support.
Book an assessment for Self-Managed Care by contacting AHS Continuing Care Access at 780-496-1300.

AHS will provide a letter outlining the amount of approved hours for care funding based on personal needs. Once you receive this letter, send to Care At Home Services at care@careathomeservices.ca to begin support.
ADDITIONAL SERVICE DETAILS
Booking a home assessment may take several weeks through AHS. If you require immediate care, please contact Care At Home Services directly for expedited private care (1-866-982-2737)

For more information on home care programs and services, contact Health Link at 811. Family, friends, neighbours or health professionals can also call on your behalf.
Booking a home assessment may take several weeks through AHS. If you require immediate care, please contact Care At Home Services directly for expedited private care (1-866-982-2737)

For more information on home care programs and services, contact Health Link at 811. Family, friends, neighbours or health professionals can also call on your behalf.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
 
PHONE
1-866-982-2737
scheduling@careathomeservices.ca
TOLL FREE PHONE
1-866-982-2737
REFERRAL PHONE
780-496-1300
REFERRAL FORM
No referral form required

Clients can call our main office at 1-866-982-2737 for assistance on how to apply for funding through the Client Directed Home Care Program through AHS/Alberta BlueCross
No referral form required

Clients can call our main office at 1-866-982-2737 for assistance on how to apply for funding through the Client Directed Home Care Program through AHS/Alberta BlueCross
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Foot care
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Homemaking case management
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Palliative care
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Postoperative care
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Supportive care
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Wound care
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Please notify the AHS home care case manager within 72 hours if there is any change in your loved one’s health status, care needs or living arrangements, such as hospitalization.
Please notify the AHS home care case manager within 72 hours if there is any change in your loved one’s health status, care needs or living arrangements, such as hospitalization.
 
HOURS OF OPERATION
Operates 24/7:
 
ADDRESS

Alberta
T5K 2B6
PATIENT APPOINTMENT INSTRUCTIONS
Our Nurse Case Managers will come directly to client's home for assessments.
Our Nurse Case Managers will come directly to client's home for assessments.
 
DIRECTIONS
Services are provided in home.
Services are provided in home.
 
PHONE
1-866-982-2737
scheduling@careathomeservices.ca
TOLL FREE PHONE
1-866-982-2737
VIRTUAL APPOINTMENT INFORMATION
Not applicable.
Not applicable.
 
PARKING MAP
There is no parking map available.
There is no parking map available.
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.6