Back to search results
This healthcare service has 1 current healthcare service locations.
Email Profile Link
Emergency Information 
All Locations for Service ▼
Urgent Mental Health and Addiction Team (UMAT)   at
Melcor Centre
Specialty: Addiction and Mental Health
Connect Care Department: LET MC AMH UMAT
Estimated time to routine appointment: Within 1 week
Alberta Health Services - South Zone
SERVICE DESCRIPTION
This short term program provides frequent at home support to children, youth and families with the goals of helping manage mental health and substance use concerns, navigate community systems and develop a plan for connection to a longer term support teamA Mental Health Nurse will meet with clients in their home or in the community upon referral from another professional who has identified that the needs are urgent in nature. Within 4 business days of referral, contact with the family will be made and it will be determined what can be done to best support their needs. We will support urgent or chronic needs in the areas of mental health, substance use or parenting. Support for the current concerns as well as navigation of community systems and connection to the appropriate longer term resources will be provided by a multidisciplinary team.
This short term program provides frequent at home support to children, youth and families with the goals of helping manage mental health and substance use concerns, navigate community systems and develop a plan for connection to a longer term support teamA Mental Health Nurse will meet with clients in their home or in the community upon referral from another professional who has identified that the needs are urgent in nature. Within 4 business days of referral, contact with the family will be made and it will be determined what can be done to best support their needs. We will support urgent or chronic needs in the areas of mental health, substance use or parenting. Support for the current concerns as well as navigation of community systems and connection to the appropriate longer term resources will be provided by a multidisciplinary team.
ELIGIBILITY REQUIREMENTS
Pediatric patients.

Category A: The client you are referring must meet at least one of the following:
  • Youth has a diagnosis of or symptoms indicative of a Mental Health Disorder.
  • Youth has substance use concerns.
  • Parent or Legal Guardian requires support for parenting their child/youth with Mental Health or Addiction concerns.
Category B: The client you are referring must ALSO meet at least one of the following:
  • Urgent Need: Child, youth or family needs urgent support to avoid an escalation that will require more acute, imminent services due to their mental health or addiction concerns such as a visit to the Emergency Department or admission to hospital.
  • Chronic: Client has recurring Mental Health and/or Substance Use concerns that are long-standing and have required previous and recent hospitalization or visits to ED for stabilization. (Suicidal/homicidal ideation, repeated overdoses or high-risk use of substances).
Pediatric patients.

Category A: The client you are referring must meet at least one of the following:
  • Youth has a diagnosis of or symptoms indicative of a Mental Health Disorder.
  • Youth has substance use concerns.
  • Parent or Legal Guardian requires support for parenting their child/youth with Mental Health or Addiction concerns.
Category B: The client you are referring must ALSO meet at least one of the following:
  • Urgent Need: Child, youth or family needs urgent support to avoid an escalation that will require more acute, imminent services due to their mental health or addiction concerns such as a visit to the Emergency Department or admission to hospital.
  • Chronic: Client has recurring Mental Health and/or Substance Use concerns that are long-standing and have required previous and recent hospitalization or visits to ED for stabilization. (Suicidal/homicidal ideation, repeated overdoses or high-risk use of substances).
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile or send the form by email to CYFAMHAdmin@recoveryalberta.ca.
Referrals will be accepted from community professionals who also work with the same population and whose referral fulfills all of the criteria.
Complete the referral form and fax it to the service using the contact information in this profile or send the form by email to CYFAMHAdmin@recoveryalberta.ca.
Referrals will be accepted from community professionals who also work with the same population and whose referral fulfills all of the criteria.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type LET MC AMH UMAT in the “To Department” section and complete order.  
Use the smart phrase SZAMHUMATREFER to access the referral form.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type LET MC AMH UMAT in the “To Department” section and complete order.  
Use the smart phrase SZAMHUMATREFER to access the referral form.
Specific instructions that will help physicians obtain referral acceptance
when sending referrals from an emergency department care setting.
REFERRAL INSTRUCTIONS - FOR EMERGENCY & URGENT CARE PROVIDERS
INTERNAL referrals can be made through the ambulatory referral path in Connect Care to the following department:
LET MC AMH UMAT. You can then use the smart phrase SZAMHUMATREFER to access the referral form.
INTERNAL referrals can be made through the ambulatory referral path in Connect Care to the following department:
LET MC AMH UMAT. You can then use the smart phrase SZAMHUMATREFER to access the referral form.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
403-381-5278
FAX
403-388-6799
REFERRAL PHONE
403-381-5278
REFERRAL FAX
403-388-6799
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Chronic harmful pattern of substance use
< 4 Days
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Description, onset and duration of symptoms
 
Current
+-
Chronic mental disorder
< 4 Days
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Description, onset and duration of symptoms
 
Current
+-
Mental disorder in childhood
< 4 Days
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Description, onset and duration of symptoms
 
Current
+-
Parental support
< 4 Days
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Description, onset and duration of symptoms
 
Current
+-
Referral for harmful pattern of substance use
< 4 Days
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Description, onset and duration of symptoms
 
Current
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Please contact the service 24 hours in advance if you need to cancel or reschedule an appointment.
Please contact the service 24 hours in advance if you need to cancel or reschedule an appointment.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
Suite 120A
200 4 Avenue S
Lethbridge Alberta
T1J 4C9
PATIENT APPOINTMENT INSTRUCTIONS
Our team member will reach out via the contact information you have provided the referral source prior to your appointment.
Our team member will reach out via the contact information you have provided the referral source prior to your appointment.
 
DIRECTIONS
The majority of the work occurs in the client's home or in the community.
Should a client need to meet at the office; we are located in Melcor Centre (The old Bay building). Access our office by entering through the AHS doors on the West side of the building. Go down the long hall until you reach a set of doors that lead into the main part of Melcor Centre. We are Suite 120A, with green doors.
The majority of the work occurs in the client's home or in the community.
Should a client need to meet at the office; we are located in Melcor Centre (The old Bay building). Access our office by entering through the AHS doors on the West side of the building. Go down the long hall until you reach a set of doors that lead into the main part of Melcor Centre. We are Suite 120A, with green doors.
 
PHONE
403-381-5278
 
PARKING INSTRUCTIONS
Clients attending appointments at Melcor Centre can park for free for 90 minutesin the parkade outside of The Bay’s west entrance. Please be sure to check your vehicle in at one of the parking meters located at the building entrance doors.
Clients attending appointments at Melcor Centre can park for free for 90 minutesin the parkade outside of The Bay’s west entrance. Please be sure to check your vehicle in at one of the parking meters located at the building entrance doors.
 
EMAIL
CYFAMHAdmin@recoveryalberta.ca
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are available.
Virtual appointments are available.
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

About Us
Terms of Use
Privacy Statement
Disclaimer
ARD Partners
Search Tips
Back to top
FAQ
Contact Us
V6.6