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This healthcare service has 1 current healthcare service locations.
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Pregnancy and Infant Loss - Grief Support   at
Ambulatory Care Centre Special Services Building
Specialty: Social Work
Connect Care Department: CGY FMC PREG-INFANT LOSS
Estimated time to routine appointment: Within 24 Hours
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
This service provides emotional support, teaching, and treatment for grieving women and their families who have had a pregnancy or infant loss.This service offers:
  • grief support through individual or couples counselling after a pregnancy or infant loss.
  • memorial services and events of remembrance.
  • mementos program for parents and family members who have experienced a pregnancy loss, stillbirth, or neo-natal death.
For more information visit our website
This service provides emotional support, teaching, and treatment for grieving women and their families who have had a pregnancy or infant loss.This service offers:
  • grief support through individual or couples counselling after a pregnancy or infant loss.
  • memorial services and events of remembrance.
  • mementos program for parents and family members who have experienced a pregnancy loss, stillbirth, or neo-natal death.
For more information visit our website
ELIGIBILITY REQUIREMENTS
Anyone who has experienced the loss of a pregnancy or infant under one month of age.
Some people request to be seen with weeks of a loss, while others seek support many months, even years later. There is no time limit to when people seek grief support.
Anyone who has experienced the loss of a pregnancy or infant under one month of age.
Some people request to be seen with weeks of a loss, while others seek support many months, even years later. There is no time limit to when people seek grief support.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Social Work, type CGY FMC PREG-INFANT LOSS in the “To Department” section and complete order. 
  • If PILP Grief Counselling is requested, complete Ambulatory Referral to Obstetrics/Gynecology Order in Connect Care to CGY FMC PREG-INFANT LOSS (101029262).
  • If Silent Hopes Memorial Service invitation is requested, in-basket message to CGY FMC PREG-INFANT LOSS REFERRAL TRIAGE with patient’s chart attached. 
Send an Internal Referral using the Ambulatory Referral Order to Social Work, type CGY FMC PREG-INFANT LOSS in the “To Department” section and complete order. 
  • If PILP Grief Counselling is requested, complete Ambulatory Referral to Obstetrics/Gynecology Order in Connect Care to CGY FMC PREG-INFANT LOSS (101029262).
  • If Silent Hopes Memorial Service invitation is requested, in-basket message to CGY FMC PREG-INFANT LOSS REFERRAL TRIAGE with patient’s chart attached. 
REFERRAL PROCESS - FOR SELF-REFERRAL
Complete the referral form and fax or call the service using the contact information in this profile.
Complete the referral form and fax or call the service using the contact information in this profile.
ADDITIONAL SERVICE DETAILS
Program offers individual or couples counselling. Support is also available to grandparents, grieving the loss of the grandchild.
Program offers 2 services. Silent Hopes Memorial Service is offered twice a year to honor losses under 20 weeks of gestation and an annual Service of Remembrance to honor losses over 20 weeks of gestation up to a month postnatal.
Program provides mementos to all hospitals in the Calgary Zone to be offered to parents for memory building. Mementos include a memory box, certificate of life, cards for hand & footprints, blankets to wrap the babies, hats, etc. Parents are also invited to bring anything they wish to dress their baby.
Resource information & written support materials are provided.
Additional video resources are available. Click here to see A parent's view of pregnancy and Infant loss video series A parent’s view of pregnancy and infant loss: Video series (alberta.ca).
Program offers individual or couples counselling. Support is also available to grandparents, grieving the loss of the grandchild.
Program offers 2 services. Silent Hopes Memorial Service is offered twice a year to honor losses under 20 weeks of gestation and an annual Service of Remembrance to honor losses over 20 weeks of gestation up to a month postnatal.
Program provides mementos to all hospitals in the Calgary Zone to be offered to parents for memory building. Mementos include a memory box, certificate of life, cards for hand & footprints, blankets to wrap the babies, hats, etc. Parents are also invited to bring anything they wish to dress their baby.
Resource information & written support materials are provided.
Additional video resources are available. Click here to see A parent's view of pregnancy and Infant loss video series A parent’s view of pregnancy and infant loss: Video series (alberta.ca).
 
PHONE
403-944-2274
FAX
403-944-1111
REFERRAL PHONE
403-944-2274
REFERRAL FAX
403-944-1111
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
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Loss counseling
n/a
 
n/a
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Please note that this appointment time has been reserved specifically for you.
If you are unable to attend, kindly contact us as soon as possible so we can offer the appointment to another patient. Thank you for your cooperation.
Please note that this appointment time has been reserved specifically for you.
If you are unable to attend, kindly contact us as soon as possible so we can offer the appointment to another patient. Thank you for your cooperation.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
Description:
Closed statutory holidays.
   
 
ADDRESS
Room CC 110 Main Level - Ambulatory Centre Special Services Building (Aspen Hub)
1331 29 Street NW
Calgary Alberta
T2N 4N2
PATIENT APPOINTMENT INSTRUCTIONS
Include specific instructions for patients when they come for their appointment.
Please consider the following instructions:
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
Include specific instructions for patients when they come for their appointment.
Please consider the following instructions:
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Arriving from 29th Street NW, use the Emergency Site Entrance to access Central Parking. The Central Parking Lot is located next to the Special Services Building (SSB) Ambulatory Care Centre. Exit Central Parking and cross the street to enter the SSB Ambulatory Centre at the North Entrance. You can also enter the Main Building or Special Services Building and follow the Foothills Trail signage to get to the SSB Ambulatory Centre.

Once inside, then follow the Aspen signs on the Main Floor to reception in room CC 110.
Arriving from 29th Street NW, use the Emergency Site Entrance to access Central Parking. The Central Parking Lot is located next to the Special Services Building (SSB) Ambulatory Care Centre. Exit Central Parking and cross the street to enter the SSB Ambulatory Centre at the North Entrance. You can also enter the Main Building or Special Services Building and follow the Foothills Trail signage to get to the SSB Ambulatory Centre.

Once inside, then follow the Aspen signs on the Main Floor to reception in room CC 110.
 
PHONE
403-944-2274
 
PARKING INSTRUCTIONS
The Central Parking Lot is the best parking option. If parking is not available in the Central Parking Lot, then use South Parking.
The Central Parking Lot is the best parking option. If parking is not available in the Central Parking Lot, then use South Parking.
 
EMAIL
epl@albertahealthservices.ca
VIRTUAL APPOINTMENT INFORMATION
There are virtual appointments are offered for this service.
There are virtual appointments are offered for this service.
 
PARKING MAP
Special Services Building Ambulatory Care Centre

For more information go to our website at https://www.albertahealthservices.ca/fmc/Page16422.aspx
Special Services Building Ambulatory Care Centre

For more information go to our website at https://www.albertahealthservices.ca/fmc/Page16422.aspx
 
WHEELCHAIR ACCESSIBILITY
N/A

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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