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This healthcare service has 1 current healthcare service locations.
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Outpatient Department   at
Cross Cancer Institute
Specialty: Oncology and Hematology
Connect Care Department: EDM CCI OUTPATIENT DEPT
Estimated time to routine appointment: Varies by Service
Alberta Health Services - Cancer Care Alberta
SERVICE DESCRIPTION
New patient consult and follow-up ambulatory clinics for patients who require cancer care services.For service information, visit: Cross Cancer Institute
New patient consult and follow-up ambulatory clinics for patients who require cancer care services.For service information, visit: Cross Cancer Institute
ELIGIBILITY REQUIREMENTS
Confirmed pathology for solid tumours is required for all referrals.
For further information on diagnostic requirements, please refer to https://www.albertahealthservices.ca/info/cancerguidelines.aspx
Confirmed pathology for solid tumours is required for all referrals.
For further information on diagnostic requirements, please refer to https://www.albertahealthservices.ca/info/cancerguidelines.aspx
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information on this profile.
Please allow 2 business days for your referral to be reviewed.
Complete the referral form and fax it to the service using the contact information on this profile.
Please allow 2 business days for your referral to be reviewed.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Oncology and Hematology, type EDM CCI NEW PATIENT REFERRAL in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Oncology and Hematology, type EDM CCI NEW PATIENT REFERRAL in the “To Department” section and complete order.
ADDITIONAL SERVICE DETAILS
Additional services offered at the Cross Cancer Institute include:
  • Symptom Control & Palliative Care Consult Program (Department ID 101111136)
    • For cancer patients who are having problems with pain or other symptoms from cancer.
  • Psychosocial Oncology (Department ID 101111122)
    • Includes professionals from psychology, social work, spiritual care, nursing, and psychiatry. Provides programs and services to support patients with cancer and their families, including: individual/couple/family counselling, professionally-led support groups, sexual health programs and services, practical support for finances and other basic needs, and classes.
  • Rehabilitation Oncology (Department ID 101111127)
    • Helps patients restore or adapt to cognitive, functional and physical changes directly caused by cancer and/or cancer treatments. The program consists of a team of rehabilitation specialists including occupational therapists, physiotherapists, a physiatrist and speech and language therapists.
  • Northern Alberta Blood and Marrow Transplant Program (Department ID 101111113)
    • Provides blood, marrow, and cell therapy to patients in Central, Edmonton, and North Zones. Cell apheresis is also performed.
  • Colposcopy Clinic (Department ID 101111112)
    • Provides assessment, diagnosis, treatment, and follow-up for women with abnormal pap test results.
Please note that the patient must be notified of referral prior to submission of referral to CCI.
Patients should only be referred to the cancer centre when they have a confirmed diagnosis of cancer.
Additional services offered at the Cross Cancer Institute include:
  • Symptom Control & Palliative Care Consult Program (Department ID 101111136)
    • For cancer patients who are having problems with pain or other symptoms from cancer.
  • Psychosocial Oncology (Department ID 101111122)
    • Includes professionals from psychology, social work, spiritual care, nursing, and psychiatry. Provides programs and services to support patients with cancer and their families, including: individual/couple/family counselling, professionally-led support groups, sexual health programs and services, practical support for finances and other basic needs, and classes.
  • Rehabilitation Oncology (Department ID 101111127)
    • Helps patients restore or adapt to cognitive, functional and physical changes directly caused by cancer and/or cancer treatments. The program consists of a team of rehabilitation specialists including occupational therapists, physiotherapists, a physiatrist and speech and language therapists.
  • Northern Alberta Blood and Marrow Transplant Program (Department ID 101111113)
    • Provides blood, marrow, and cell therapy to patients in Central, Edmonton, and North Zones. Cell apheresis is also performed.
  • Colposcopy Clinic (Department ID 101111112)
    • Provides assessment, diagnosis, treatment, and follow-up for women with abnormal pap test results.
Please note that the patient must be notified of referral prior to submission of referral to CCI.
Patients should only be referred to the cancer centre when they have a confirmed diagnosis of cancer.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 14 days.
  • Appointment outcome to referral source within 30 days.
 
PHONE
780-432-8568
REFERRAL PHONE
825-394-2292
REFERRAL FAX
780-432-8681
REFERRAL FORM
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
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Breast cancer
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
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Cancer
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Cancer of anal canal
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Carcinoma of brain
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Carcinoma of genitourinary organ
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Cholangiocarcinoma of biliary tract
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Colorectal cancer
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Esophageal cancer
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Gastric cancer
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Hepatocellular carcinoma
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Lung cancer
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Malignant neoplasm of gastrointestinal tract
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Malignant tumor of female genital organ
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Malignant tumor of head and/or neck
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Neuroendocrine tumor
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Pancreatic cancer
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Sarcoma
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Skin cancer
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
+-
Thyroid cancer
Confirmed pathology for solid tumours is required for all referrals.
 
At time of referral
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Patients who miss an appointment will be contacted prior to being rebooked.
Patients who miss an appointment will be contacted prior to being rebooked.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
11560 University Avenue
Edmonton Alberta
T6G 1Z2
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English
 
DIRECTIONS
Bus stops 114 St NW
LRT located NE of Kaye Edmonton Clinic along 114 St NW
Bus stops 114 St NW
LRT located NE of Kaye Edmonton Clinic along 114 St NW
 
PHONE
780-432-8568
 
PARKING INSTRUCTIONS
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.Pay stations accept Canadian coins or credit card (Visa, MasterCard, and American Express).
Maximum 28 Canadian coins per transaction, no pennies. Machines provide no change.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities. Public parking is GST exempt.Pay stations accept Canadian coins or credit card (Visa, MasterCard, and American Express).
Maximum 28 Canadian coins per transaction, no pennies. Machines provide no change.
 
EMAIL
WEBSITE
http:///www.albertahealthservices.ca/cancer/cancer.aspx
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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