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This healthcare service has 1 current healthcare service locations.
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Children's Allied Health Central Access and Triage   at
North Zone and Area
Central Access Healthcare Service
Specialty: Pediatric Rehabilitation
Connect Care Department: NORTH ZONE GP CHILD AH CAT
Estimated time to routine appointment: Varies by Clinic
Alberta Health Services - North Zone
CENTRAL ACCESS SERVICES
Services are goal-driven; starting and continuing services is based on having functional reasons / goals for rehabilitation. Services will vary and is based on a child's needs and goals, and the availability of local programs.

Services are goal-driven; starting and continuing services is based on having functional reasons / goals for rehabilitation. Services will vary and is based on a child's needs and goals, and the availability of local programs.
Services are goal-driven; starting and continuing services is based on having functional reasons / goals for rehabilitation. Services will vary and is based on a child's needs and goals, and the availability of local programs.

Services are goal-driven; starting and continuing services is based on having functional reasons / goals for rehabilitation. Services will vary and is based on a child's needs and goals, and the availability of local programs.
ELIGIBILITY REQUIREMENTS
Services are available for children and youth from birth to 18 years of age.
Children birth to five years of age (prior to school entry): a broad range of health and developmental services are offered.
Children and youth 6 to 18 years: specific eligibility (call to inquire), health-focused services are offered when a child/youth has a significant change in their medical or (neuro)developmental condition; or due to injury, medical intervention, surgery, or illness.
Please see the provincial website for further eligibility information.
https://myhealth.alberta.ca/topic/Pediatric-Rehabilitation/pages/about.aspx
Services are available for children and youth from birth to 18 years of age.
Children birth to five years of age (prior to school entry): a broad range of health and developmental services are offered.
Children and youth 6 to 18 years: specific eligibility (call to inquire), health-focused services are offered when a child/youth has a significant change in their medical or (neuro)developmental condition; or due to injury, medical intervention, surgery, or illness.
Please see the provincial website for further eligibility information.
https://myhealth.alberta.ca/topic/Pediatric-Rehabilitation/pages/about.aspx
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Please indicate on the completed referral form if this is to be considered urgent.
Complete the referral form and fax it to the service using the contact information in this profile.
Please indicate on the completed referral form if this is to be considered urgent.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Pediatric Rehabilitation, type NORTH ZONE GP CHILD AH CAT in the “To Department” section and complete order.
Send an Internal Referral using the Ambulatory Referral Order to Pediatric Rehabilitation, type NORTH ZONE GP CHILD AH CAT in the “To Department” section and complete order.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 30 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 30 days.
  • Wait list status update every 30 days.
  • Appointment outcome to referral source within 30 days.
ADDITIONAL SERVICE DETAILS
What to expect
  • We will involve you and your family every step of the way.
  • We will ask you what’s important to your child and family (what matters to you) e.g. daily routines, family and friends, activities you enjoy.
  • We will work with you to understand your child’s strengths and needs. This guides the care plan.
  • We will set goals together and pick activities to help achieve the goals. Goals help to keep therapy focused and help us to measure progress.
  • Therapy may look like ‘play’, depending on the child’s age. We will work with you to find practice activities to do at home that fit with your life.
  • Services may be provided in a group, one-to-one or by connecting you with resources.
  • You may meet with your healthcare provider in-person, by phone or videoconference.
  • We will ask you how the care plan is working for your child and family. We want to know if things are getting in the way of rehabilitation. For example, travel, health, other family needs.
  • We will work with you and other providers involved with your child and family to coordinate care.
  • We will talk with you about next steps. You and your child will be supported to move to the next developmental stage or between providers and services.
  • The length of service will vary. It is based on a child’s needs and goals, and the availability of local programs.
  • We will access AHS Translation/Interpretation services if they are needed.
  • Some services may not be provided if children and youth are already receiving supports through Alberta Education or Family Supports for Children with Disabilities (FSCD) programs.
What to expect
  • We will involve you and your family every step of the way.
  • We will ask you what’s important to your child and family (what matters to you) e.g. daily routines, family and friends, activities you enjoy.
  • We will work with you to understand your child’s strengths and needs. This guides the care plan.
  • We will set goals together and pick activities to help achieve the goals. Goals help to keep therapy focused and help us to measure progress.
  • Therapy may look like ‘play’, depending on the child’s age. We will work with you to find practice activities to do at home that fit with your life.
  • Services may be provided in a group, one-to-one or by connecting you with resources.
  • You may meet with your healthcare provider in-person, by phone or videoconference.
  • We will ask you how the care plan is working for your child and family. We want to know if things are getting in the way of rehabilitation. For example, travel, health, other family needs.
  • We will work with you and other providers involved with your child and family to coordinate care.
  • We will talk with you about next steps. You and your child will be supported to move to the next developmental stage or between providers and services.
  • The length of service will vary. It is based on a child’s needs and goals, and the availability of local programs.
  • We will access AHS Translation/Interpretation services if they are needed.
  • Some services may not be provided if children and youth are already receiving supports through Alberta Education or Family Supports for Children with Disabilities (FSCD) programs.
 
CENTRAL ACCESS REFERRAL PHONE
780-513-8126
CENTRAL ACCESS REFERRAL FAX
780-539-1060
REFERRAL FORMS
CENTRAL ACCESS LINKED SERVICES
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Occupational therapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Description, onset and duration of symptoms
 
Current
Eating, feeding and swallowing
Equipment to support communication,
Equipment to support movement and function
Moving and physical development
Participating in childhood activities and taking care of self
+-
Physiotherapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Description, onset and duration of symptoms
 
Current
Moving and physical development
Equipment to support movement function
+-
Speech and language therapy
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Description, onset and duration of symptoms
 
Current
Communication,
Eating feeding and swallowing,
Equipment to support communication


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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