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This healthcare service has 1 current healthcare service locations.
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OKAKI Diabetes Virtual Care Clinic   at
Alberta Wide
Estimated time to routine appointment: Within 2 weeks
NON AHS
SERVICE DESCRIPTION
Virtual diabetes care and education for Indigenous clients, their family members, and those living in and near Indigenous communities.ODVCC provides culturally safe virtual diabetes care and education for Indigenous clients, their family members, and those living in and near Indigenous communities.
The ODVCC offers the following virtual diabetes care services:
- Endocrinologist consultations and follow-up.
- Expert diabetes care from an experienced specialist

- Certified diabetes educator (CDE) support.
- One-on-one diabetes education and support (understanding diabetes, nutrition, medication management, blood pressure and glucose home monitoring)

- Small group diabetes course.
- Live virtual CDE education classes reviewing the basics living with diabetes for individuals and their family members or friends, through a structured four week curriculum.
Virtual diabetes care and education for Indigenous clients, their family members, and those living in and near Indigenous communities.ODVCC provides culturally safe virtual diabetes care and education for Indigenous clients, their family members, and those living in and near Indigenous communities.
The ODVCC offers the following virtual diabetes care services:
- Endocrinologist consultations and follow-up.
- Expert diabetes care from an experienced specialist

- Certified diabetes educator (CDE) support.
- One-on-one diabetes education and support (understanding diabetes, nutrition, medication management, blood pressure and glucose home monitoring)

- Small group diabetes course.
- Live virtual CDE education classes reviewing the basics living with diabetes for individuals and their family members or friends, through a structured four week curriculum.
ELIGIBILITY REQUIREMENTS
Adults (18 years +) with diabetes related concerns.
Adults (18 years +) with diabetes related concerns.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and fax it to the service using the contact information in this profile.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can self-refer to the group classes by emailing virtualcare@okaki.com.
Clients can self-refer to the group classes by emailing virtualcare@okaki.com.
ADDITIONAL SERVICE DETAILS
The service targets any self-identifying Indigenous person, and those accessing health services in Indigenous communities. Referrals are accepted from family doctors, nurse practitioners, or registered nurses directly, for those who do not have access to a family doctor.
The service targets any self-identifying Indigenous person, and those accessing health services in Indigenous communities. Referrals are accepted from family doctors, nurse practitioners, or registered nurses directly, for those who do not have access to a family doctor.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 7 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 7 days.
  • Appointment outcome to referral source within 7 days.
 
PHONE
587-882-4477
FAX
587-760-4567
REFERRAL PHONE
587-882-4477
REFERRAL FAX
587-760-4567
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Diabetes mellitus
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Diabetes mellitus diet education
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Diabetes mellitus education
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Diabetes self management
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
If you are unable to attend a scheduled appointment, please contact the medical office assistant at(phone/text) 587-882-4477.
If you are unable to attend a scheduled appointment, please contact the medical office assistant at(phone/text) 587-882-4477.
 
HOURS OF OPERATION
Monday: 08:00 am - 05:00 pm
Tuesday: 08:00 am - 05:00 pm
Wednesday: 08:00 am - 05:00 pm
Thursday: 08:00 am - 05:00 pm
Friday: 08:00 am - 05:00 pm
   
 
ADDRESS
PO box 84210 RPO Market Mall
Calgary Alberta
T3A 5C4
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Not applicable, this is a virtual service
Not applicable, this is a virtual service
 
PHONE
587-882-4477
 
PARKING INSTRUCTIONS
Not applicable, this is a virtual service
Not applicable, this is a virtual service
 
EMAIL
virtualcare@okaki.com
WEBSITE
https://diabetescare.okaki.com/
VIRTUAL APPOINTMENT INFORMATION
Virtual care appointments are provided remotely over a phone or using video calls.
Virtual care appointments are provided remotely over a phone or using video calls.
 
PARKING MAP
Not applicable, this is a virtual service
Not applicable, this is a virtual service
 
WHEELCHAIR ACCESSIBILITY

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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