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This healthcare service has 1 current healthcare service locations.
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Emergency Information 
All Locations for Service ▼
Complex Trauma Psychology   at
Alberta Hotel and Lodging Association Building
Estimated time to routine appointment: Not Available
NON AHS
SERVICE DESCRIPTION
Individual therapy to provide treatment for a wide range of mental health issues and concerns.

Psychological treatment for a wide variety of mental health issues and concerns. By appointment only. Fee-for-service. May be covered by your insurance or extended healthcare benefits. Clients will enter the waiting room and take a seat until their therapist comes to admit them for their appointment. There is no on-site reception.
Individual therapy to provide treatment for a wide range of mental health issues and concerns.

Psychological treatment for a wide variety of mental health issues and concerns. By appointment only. Fee-for-service. May be covered by your insurance or extended healthcare benefits. Clients will enter the waiting room and take a seat until their therapist comes to admit them for their appointment. There is no on-site reception.
ELIGIBILITY REQUIREMENTS
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
We will accept the AHS Generic Referral Form. PRACID available upon request.
Complete the referral form and fax it to the service using the contact information in this profile.
We will accept the AHS Generic Referral Form. PRACID available upon request.
Complete the referral form and fax it to the service using the contact information in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can self-refer by calling the service directly using the contact information in this profile or completing an intake form online.
Clients can self-refer by calling the service directly using the contact information in this profile or completing an intake form online.
ADDITIONAL SERVICE DETAILS
The Admin for the office is available Monday to Friday from 8:30 am to 2:00 pm and we return all voicemails and emails within 1 business day. The Admin is not available on Statutory Holidays.
A virtual (or over the phone) 15-minute Consultation appointment is available to potential new clients.
The Admin for the office is available Monday to Friday from 8:30 am to 2:00 pm and we return all voicemails and emails within 1 business day. The Admin is not available on Statutory Holidays.
A virtual (or over the phone) 15-minute Consultation appointment is available to potential new clients.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 5 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 5 days.
  • Appointment outcome to referral source within 5 days.
 
PHONE
780-999-2023
FAX
780-484-3317
REFERRAL PHONE
780-999-2023
REFERRAL FAX
780-484-3317
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Mental health care
Hx of MH hospitalizations/presentation
 
Current
Pre-existing diagnosis
 
Current
Psychiatrist's name
 
Current
Please send any relevant hospital discharge summaries and list of current medications
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Suicidal ideation
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Hx of MH hospitalizations/presentation
 
Current
Pre-existing diagnosis
 
Current
Psychiatrist's name
 
Current
+-
Emergent Reason for Referral
Additional Details
+-
Suicidal ideation
Mild, moderate, to high risk
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Clients can reschedule or cancel their appointments over the phone or using our Jane EMR. No shows and cancellations with less than 24 hours notice are charged 50% of the appointment fee; some exceptions apply.
Clients can reschedule or cancel their appointments over the phone or using our Jane EMR. No shows and cancellations with less than 24 hours notice are charged 50% of the appointment fee; some exceptions apply.
 
HOURS OF OPERATION
Monday: 09:00 am - 03:30 pm
Tuesday: 09:00 am - 03:30 pm
Wednesday: 09:00 am - 03:30 pm
Thursday: 09:00 am - 03:30 pm
Friday:
Description:
Admin Hours: M-F 8:00-2:00, closed on weekends
   
 
ADDRESS
2715 Ellwood Drive SW
Edmonton Alberta
T6X 0P9
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Located on the main floor of the Alberta Hotel and Lodging Association Building, the first building East of the firehall. Single story.
Located on the main floor of the Alberta Hotel and Lodging Association Building, the first building East of the firehall. Single story.
 
PHONE
780-999-2023
 
PARKING INSTRUCTIONS
Free parking available. Parking is right outside the main entrance.
Free parking available. Parking is right outside the main entrance.
 
EMAIL
stillarpsychological@gmail.com
WEBSITE
https://www.psychologytoday.com/ca/therapists/sian-roberts-edmonton-ab/1305709
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are available using our Jane EMR. Clients MUST be in the province of AB at the time of the appointment.
Virtual appointments are available using our Jane EMR. Clients MUST be in the province of AB at the time of the appointment.
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Suite is on the main floor and wheelchair accessible.

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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