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This healthcare service has 2 current healthcare service locations.
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PsychSolutions, Inc   at
2715 Ellwood Dr SW
Specialty: Psychology
Estimated time to routine appointment: Within 1 week
NON AHS
SERVICE DESCRIPTION
PsychSolutions is a trauma-informed mental wellness clinic dedicated to supporting individuals through PTSD, trauma, anxiety, depression, bereavement, bipolar management, sleep challenges / insomnia, and MVA/personal injury recovery.Our compassionate team provides evidence-based therapies, including EMDR and CBT, in a safe, non-discriminatory environment. We focus on holistic healing, offering both short-term and long-term counselling to help clients regain control of their lives.
PsychSolutions offers virtual and telephone sessions across Alberta, as well as in-person appointments in South and West Edmonton.
PsychSolutions is a trauma-informed mental wellness clinic dedicated to supporting individuals through PTSD, trauma, anxiety, depression, bereavement, bipolar management, sleep challenges / insomnia, and MVA/personal injury recovery.Our compassionate team provides evidence-based therapies, including EMDR and CBT, in a safe, non-discriminatory environment. We focus on holistic healing, offering both short-term and long-term counselling to help clients regain control of their lives.
PsychSolutions offers virtual and telephone sessions across Alberta, as well as in-person appointments in South and West Edmonton.
ELIGIBILITY REQUIREMENTS
  • 15+ years old
  • Individuals
  • Couples
  • Families
  • 15+ years old
  • Individuals
  • Couples
  • Families
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete a referral letter and fax it to the service using the contact information on this profile or click on this link to submit a referral online: Make A Referral. Please allow for two business days to respond to all inquiries.
If a referral is urgent or for an emergency, please indicate this on the referral inquiry. However, please note that our clinic is not available 24/7 and cannot provide emergency care. If there is an emergency, we will do our best to address the need within our clinic hours.
Complete a referral letter and fax it to the service using the contact information on this profile or click on this link to submit a referral online: Make A Referral. Please allow for two business days to respond to all inquiries.
If a referral is urgent or for an emergency, please indicate this on the referral inquiry. However, please note that our clinic is not available 24/7 and cannot provide emergency care. If there is an emergency, we will do our best to address the need within our clinic hours.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
If a referral is urgent or for an emergency, please indicate this on the referral inquiry. However, please note that our clinic is not available 24/7 and cannot provide emergency care. If there is an emergency, we will do our best to address the need within our clinic hours.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in workqueue 5.
If a referral is urgent or for an emergency, please indicate this on the referral inquiry. However, please note that our clinic is not available 24/7 and cannot provide emergency care. If there is an emergency, we will do our best to address the need within our clinic hours.
REFERRAL PROCESS - FOR SELF-REFERRAL
Self-referrals are accepted and can be completed by:
If a referral is urgent or for an emergency, please indicate this on the referral inquiry. However, please note that our clinic is not available 24/7 and cannot provide emergency care. If there is an emergency, we will do our best to address the need within our clinic hours.
Self-referrals are accepted and can be completed by:
If a referral is urgent or for an emergency, please indicate this on the referral inquiry. However, please note that our clinic is not available 24/7 and cannot provide emergency care. If there is an emergency, we will do our best to address the need within our clinic hours.
ADDITIONAL SERVICE DETAILS
Therapist availability varies. Therapists may offer appointments between Monday and Saturday from 9 AM to 9 PM, depending on their individual schedules. Our goal is to ensure potential clients and referral sources understand that therapy sessions are not limited to standard daytime hours.

Languages spoken: English, Hindi, Punjabi, Urdu, Bengali, Madarin.
Therapist availability varies. Therapists may offer appointments between Monday and Saturday from 9 AM to 9 PM, depending on their individual schedules. Our goal is to ensure potential clients and referral sources understand that therapy sessions are not limited to standard daytime hours.

Languages spoken: English, Hindi, Punjabi, Urdu, Bengali, Madarin.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 3 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 5 days.
  • Appointment outcome to referral source within 5 days.
 
PHONE
780-710-9567
FAX
780-425-7894
REFERRAL PHONE
780-710-9567
REFERRAL FAX
780-425-7894
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Anxiety
Include information on:
  • Key concerns
  • Supports in place
  • Treatment goals
 
Within 1 month
+-
Bereavement
Include information on:
  • Key concerns
  • Supports in place
  • Treatment goals
 
Within 1 month
+-
Bipolar disorder
Include information on:
  • Key concerns
  • Supports in place
  • Treatment goals
 
Within 1 month
+-
Depression
Include information on:
  • Key concerns
  • Supports in place
  • Treatment goals
 
Within 1 month
+-
Mental health problem
Include information on:
  • Key concerns
  • Supports in place
  • Treatment goals
 
Within 1 month
+-
PTSD - Post-traumatic stress disorder
Include information on:
  • Key concerns
  • Supports in place
  • Treatment goals
 
Within 1 month
+-
Sleep problem
Include information on:
  • Key concerns
  • Supports in place
  • Treatment goals
 
Within 1 month
+-
Suicidal
Include information on:
  • Key concerns
  • Supports in place
  • Treatment goals
 
Within 1 month
+-
Trauma
Include information on:
  • Key concerns
  • Supports in place
  • Treatment goals
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Appointments are reserved for clients, and late cancellations or missed visits affect other clients' ability to book needed appointments. A 48-hour notice is required for changes or cancellations. If less than 48 hours' notice is given or an appointment is missed, a cancellation fee equal to the session fee will apply. Please note, most insurance companies do not cover this fee.
Appointments are reserved for clients, and late cancellations or missed visits affect other clients' ability to book needed appointments. A 48-hour notice is required for changes or cancellations. If less than 48 hours' notice is given or an appointment is missed, a cancellation fee equal to the session fee will apply. Please note, most insurance companies do not cover this fee.
 
HOURS OF OPERATION
Monday: 09:00 am - 09:00 pm
Tuesday: 09:00 am - 09:00 pm
Wednesday: 09:00 am - 09:00 pm
Thursday: 09:00 am - 09:00 pm
Friday: 09:00 am - 09:00 pm
Saturday: 10:00 am - 06:00 pm
   
 
ADDRESS
2715 Ellwood Dr SW 1st Floor
Edmonton Alberta
T6X 0P7
PATIENT APPOINTMENT INSTRUCTIONS
Your appointment time is reserved specifically for you. Late cancellations or missed sessions create gaps that could have been used to support another client.
To ensure fairness and availability, we require at least 48 hours’ notice for any cancellations or changes.

Appointments canceled with less than 48 hours' notice - or missed entirely - will be subject to a cancellation fee equal to the full session cost. If needed, appointments can be switched to virtual or telephone sessions. Please note that most insurance providers do not cover cancellation fees.
Your appointment time is reserved specifically for you. Late cancellations or missed sessions create gaps that could have been used to support another client.
To ensure fairness and availability, we require at least 48 hours’ notice for any cancellations or changes.

Appointments canceled with less than 48 hours' notice - or missed entirely - will be subject to a cancellation fee equal to the full session cost. If needed, appointments can be switched to virtual or telephone sessions. Please note that most insurance providers do not cover cancellation fees.
 
DIRECTIONS
The office is located in South Edmonton at 2715 Ellwood Dr SW 1st Floor. Client can enter the building and wait for their therapist to greet them.
The office is located in South Edmonton at 2715 Ellwood Dr SW 1st Floor. Client can enter the building and wait for their therapist to greet them.
 
PHONE
780-710-9567
 
PARKING INSTRUCTIONS
Ample parking is available outside office locations - by the front doors and along the side of the buildings.
Ample parking is available outside office locations - by the front doors and along the side of the buildings.
 
EMAIL
admin@psychsolutions.ca
WEBSITE
https://psychsolutions.ca/
VIRTUAL APPOINTMENT INFORMATION
PsychSolutions offers virtual and telephone sessions across Alberta and in-person sessions at this location
PsychSolutions offers virtual and telephone sessions across Alberta and in-person sessions at this location
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Wheelchair access is available outside the building's front door.

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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