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Calgary Adult ENT After Hours Referrals for Emergency & Urgent Care Providers   at
Calgary and Area
Estimated time to routine appointment: Not Available
Alberta Health Services
SERVICE DESCRIPTION
Exclusively for urgent or semi-urgent referrals that do not require immediate consultation with the on-call ENT specialist.
This service supports Calgary Zone Emergency and Urgent Care providers to refer Adult ENT cases after hours. Referrals that align with the specific referral reasons listed below in the Referral Guidelines section and include the required investigations indicated will be accepted.

Please note that the on-call ENT may redirect the referral to another ENT specialist.
Exclusively for urgent or semi-urgent referrals that do not require immediate consultation with the on-call ENT specialist.
This service supports Calgary Zone Emergency and Urgent Care providers to refer Adult ENT cases after hours. Referrals that align with the specific referral reasons listed below in the Referral Guidelines section and include the required investigations indicated will be accepted.

Please note that the on-call ENT may redirect the referral to another ENT specialist.
ELIGIBILITY REQUIREMENTS
  • Strictly available to Calgary Zone Emergency Department and Urgent Care Centre providers.
  • Direct consultation requests should follow standard on-call procedures and are not appropriate for this referral service.
  • Only referrals for patients 18 years or older will be accepted.
  • Not for Sudden Sensorineural Hearing Loss. See Additional Service Details below for SSNHL referral instructions.
  • Strictly available to Calgary Zone Emergency Department and Urgent Care Centre providers.
  • Direct consultation requests should follow standard on-call procedures and are not appropriate for this referral service.
  • Only referrals for patients 18 years or older will be accepted.
  • Not for Sudden Sensorineural Hearing Loss. See Additional Service Details below for SSNHL referral instructions.
REFERRAL SUBMISSION INSTRUCTIONS
  1. Identify the On-Call Specialist
    • Use ROCA to determine which Adult ENT specialist is currently on-call.
  2. Confirm Referral Eligibility
    • Review the referral guidelines section below to ensure the reason for referral is accepted by the Adult ENT service.
    • If the referral indication is not listed, submit using “Consultation” as the reason; additional details may be requested via Connect Care in-basket.
    • The on-call specialist will accept for any reason listed in the guidelines but may redirect the referral to a more appropriate ENT provider if necessary.
  3. Gather Required Information
    • Refer to the referral guidelines section below to identify any specific investigations or information required by the on-call specialist.
    • Only specialists with specific requirements will have them listed. If no requirements are indicated, no additional information is needed.
  4. Submit the Referral
    • Once all required information is gathered, click on the specialist’s profile located on the right side of this page to find their preferred referral pathway and referral instructions.
  5. Inform the specialist an after-hours referral has been sent to them via Connect Care in-basket.
  6. The specialist will close the loop by communicating they have accepted the referral into their practice or have redirected it to an appropriate ENT specialist also via Connect Care in-basket.
  1. Identify the On-Call Specialist
    • Use ROCA to determine which Adult ENT specialist is currently on-call.
  2. Confirm Referral Eligibility
    • Review the referral guidelines section below to ensure the reason for referral is accepted by the Adult ENT service.
    • If the referral indication is not listed, submit using “Consultation” as the reason; additional details may be requested via Connect Care in-basket.
    • The on-call specialist will accept for any reason listed in the guidelines but may redirect the referral to a more appropriate ENT provider if necessary.
  3. Gather Required Information
    • Refer to the referral guidelines section below to identify any specific investigations or information required by the on-call specialist.
    • Only specialists with specific requirements will have them listed. If no requirements are indicated, no additional information is needed.
  4. Submit the Referral
    • Once all required information is gathered, click on the specialist’s profile located on the right side of this page to find their preferred referral pathway and referral instructions.
  5. Inform the specialist an after-hours referral has been sent to them via Connect Care in-basket.
  6. The specialist will close the loop by communicating they have accepted the referral into their practice or have redirected it to an appropriate ENT specialist also via Connect Care in-basket.
ADDITIONAL SERVICE DETAILS
Patients with suspected sudden sensorineural hearing loss (SSNHL) should not be referred through the urgent referral process described on this page. Currently, a diagnosis of SSNHL must be confirmed by audiogram before referrals to the SHC SSNHL clinic will be accepted. Consider having the patient acquire an audiogram (either through an AHS audiology clinic or private hearing aid dispensary) and discussing with the on-call ENT physician to establish an approach to follow up and management, which will typically include a course of prednisone once the diagnosis of SSNHL has been established. For patients with confirmed SSNHL on audiogram, it would be reasonable to initiate prednisone (if not already initiated and no contraindications) at 1mg/kg per day (maximum 60mg) for seven days, then taper every other day until finished. All SSNHL patients should be referred to South Health Campus ENT Surgical Outpatient Clinic, where they will be seen for additional work up and potential treatment once oral prednisone has been initiated.
Patients with suspected sudden sensorineural hearing loss (SSNHL) should not be referred through the urgent referral process described on this page. Currently, a diagnosis of SSNHL must be confirmed by audiogram before referrals to the SHC SSNHL clinic will be accepted. Consider having the patient acquire an audiogram (either through an AHS audiology clinic or private hearing aid dispensary) and discussing with the on-call ENT physician to establish an approach to follow up and management, which will typically include a course of prednisone once the diagnosis of SSNHL has been established. For patients with confirmed SSNHL on audiogram, it would be reasonable to initiate prednisone (if not already initiated and no contraindications) at 1mg/kg per day (maximum 60mg) for seven days, then taper every other day until finished. All SSNHL patients should be referred to South Health Campus ENT Surgical Outpatient Clinic, where they will be seen for additional work up and potential treatment once oral prednisone has been initiated.
 
REFERRAL FORM
Provide a written communication.
Provide a written communication.
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Acute otitis media
Audiogram
 
.
Lui, Justin T requires:
  • Failed nasal corticosteroid trial (4-6 weeks)
 
.
Acute Otitis Media (has to be recurrent)

An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

See 'Referral Submission Instructions' section for referral process.
+-
Attention to tracheostomy
No additional information is needed
 
.
Tracheostomy (Non Physician Service)

See 'Referral Submission Instructions' section for referral process.
+-
BAHA - Insertion of anchors for percutaneous bone anchored hearing aid
Audiogram
 
.
Lui, Justin T requires:
  • CT Temporal Bones
 
.
BAHA - Bone anchored hearing aid

An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

See 'Referral Submission Instructions' section for referral process.


+-
CSF - Cerebrospinal fluid leak
Yip, Jonathan requires:
  • CT Sinus
 
.
See 'Referral Submission Instructions' section for referral process.
+-
Change in voice
No additional information is needed
 
.
Change in Voice (has to be persistent dysphonia > 4 weeks) 

See 'Referral Submission Instructions' section for referral process.
+-
Chronic airway obstruction
No additional information is needed
 
.
See 'Referral Submission Instructions' section for referral process.
+-
Chronic ear disease
Audiogram
 
.
Chau, Justin Kyle-Cheung requires:
  • CT Temporal Bones
     
    .
    Lui, Justin T requires:
    • CT Temporal Bones
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Chronic tonsillitis
      Newton, Ethan requires:
      • Strep Swabs
       
      .
      Chronic Tonsillitis (has to be >12 weeks) 

      See 'Referral Submission Instructions' section for referral process.
      +-
      Conductive hearing loss
      Audiogram
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Consultation
      Please refer to additional details
       
      .
      If the reason for referral is "Consultation" please be aware that additional information and/or investigations may be required for referral acceptance. This will be communicated via in-basket messaging. Please provide as much explanation as possible as to why a referral is required in the submitted referral communication.
      +-
      Deafness of left ear
      Audiogram
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Deafness of right ear
      Audiogram
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Disorder of eyelid
      No additional information is needed
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Disorder of salivary gland
      Chandarana, Shamir Praful requires if FEASIBLE:
      • CT of Neck
       
      .
      Hart, Robert Douglas requires:
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      Newton, Ethan requires:
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Disorder of the larynx
      No additional information is needed
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Drainage from external ear canal
      Audiogram
       
      .
      Lui, Justin T requires:
      • Failed Trial of Oral or Topical Antibotics
       
      .
      Discharge From External Ear Canal 

      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Dysphagia
      Matthews, Thomas Wayne requires:
      • Upper GI/Barium Swallow
       
      .
      Newton, Ethan requires:
      • Upper GI/Barium Swallow
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Ear deformity
      Audiogram
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Ear pain
      Audiogram
       
      .
      Ear Pain (has to be persistent otalgia) 

      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Ear pressure sensation
      Audiogram
       
      .
      Lui, Justin T requires:
      • Failed nasal corticosteroid trial (4-6 weeks)
       
      .
      Ear Pressure Sensation (ear fullness, eustachian tube dysfunction) 

      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Epistaxis
      Mechor, Bradford David Mansfield requires:
      • CT Sinus
      • Failed nasal corticosteroid trial (4-6 weeks)
      • Nasal Irrigations qd-bid 4 to 6 weeks
      • International Normalized Ratio
       
      .
      Newton, Ethan requires:
      • Partial Thromboplastin Time
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Facial deformity
      No additional information is needed
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Facial nerve palsy
      No additional information is needed
       
      .
      Facial Nerve Palsy (Acute: has to be  <1 day) 

      See 'Referral Submission Instructions' section for referral process.
      +-
      Facial nerve paralysis
      Audiogram
       
      .
      Lui, Justin T requires:
      • CT Temporal Bones
       
      .
      Facial Nerve Paralysis (Chronic Facial Palsy has to be >1 days) 

      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Foreign body in ear
      Audiogram
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Fracture of nasal bones
      No additional information is needed
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Globus sensation
      Newton, Ethan requires:
      • Upper GI/Barium Swallow
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Head and neck incision
      No additional information is needed
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Hearing loss
      Audiogram
       
      .
      Hearing Loss (must not be sudden)

      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Infection of ear
      Lui, Justin T requires:
      • Failed Trial of Oral or Topical Antibotics
       
      .
      Audiogram
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.
      +-
      Insertion of cochlear implant
      Audiogram
       
      .
      Cochlear Implant

      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.
      +-
      Lesion of ear canal
      Audiogram
       
      .
      Rudmik, Lucas Rein requires:
      • CT Temporal Bones
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Lesion of mouth and/or pharynx
      No additional information is needed
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Localized lesion of bone of cranium
      Yip, Jonathan requires:
      • CT Sinus
       
      .
      Skull Base Lesions 

      See 'Referral Submission Instructions' section for referral process.
      +-
      Loss of voice
      No additional information is needed
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Malignant neoplasm of nasal cavities, middle ear and accessory sinuses
      Yip, Jonathan requires:
      • CT Sinus
       
      .
      Sinonasal Malignancies 

      See 'Referral Submission Instructions' section for referral process.
      +-
      Mass of head and/or neck
      Chandarana, Shamir Praful requires:
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      Hart, Robert Douglas requires:
      • CT Neck
       
      .
      Newton, Ethan requires:
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Mass of nasal sinus
      Yip, Jonathan requires:
      • CT Sinus
       
      .
      Sinonasal Masses 

      See 'Referral Submission Instructions' section for referral process.
      +-
      Mass of soft tissue
      Chandarana, Shamir Praful requires:
      • Thyroid Ultrasound / Neck Ultrasound
      • CT Neck
       
      .
      Hart, Robert Douglas requires:
      • CT Neck
       
      .
      Newton, Ethan requires:
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      Mass of Soft Tissue (head and neck mass or lesion) 

      See 'Referral Submission Instructions' section for referral process.
      +-
      Middle ear effusion
      Audiogram
       
      .
      Lui, Justin T requires:
      • Failed nasal corticosteroid trial (4-6 weeks)
       
      .
      Middle Ear Effusion (persistent for >3 months) 

      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Mixed hearing loss
      Audiogram
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Nasal deformity
      No additional information is needed
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Nasal mass
      Newton, Ethan requires:
      • CT Sinus
       
      .
      Rudmik, Lucas Rein requires:
      • CT Sinus
       
      .
      Yip, Jonathan requires:
      • CT Sinus
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Nasal obstruction
      Mechor, Bradford David Mansfield requires:
      • CT Sinus
      • Failed nasal corticosteroid trial (4-6 weeks)
      • Nasal Irrigations qd-bid 4 to 6 weeks
       
      .
      Rudmik, Lucas Rein requires:
      • CT Sinus
       
      .
      Yip, Jonathan requires:
      • CT Sinus
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Nasal septal perforation
      Yip, Jonathan requires:
      • CT Sinus
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Obstructive sleep apnea
      Newton, Ethan requires:
      • Sleep Study
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Papilloma of nasal vestibule
      Mechor, Bradford David Mansfield requires:
      • CT Sinus
       
      .
      Newton, Ethan requires:
      • CT Sinus
       
      .
      Rudmik, Lucas Rein requires:
      • CT Sinus
       
      .
      Yip, Jonathan requires:
      • CT Sinus
       
      .
      Sinonasal papilloma

      See 'Referral Submission Instructions' section for referral process.
      +-
      Recurrent acute tonsillitis
      Newton, Ethan requires:
      • Strep Swabs
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Rhinitis
      Newton, Ethan requires:
      • Failed nasal corticosteroid trial (4-6 weeks)
       
      .
      Yip, Jonathan requires:
      • CT Sinus
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Salivary gland mass
      Chandarana, Shamir Praful requires:
      • Thyroid Ultrasound / Neck Ultrasound
      • CT Neck
       
      .
      Hart, Robert Douglas requires:
      • CT Neck
       
      .
      Newton, Ethan requires:
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Sinusitis
      Mechor, Bradford David Mansfield requires:
      • CT Sinus
      • Failed nasal corticosteroid trial (4-6 weeks)
      • Nasal Irrigations qd-bid 4 to 6 weeks
       
      .
      Newton, Ethan requires:
      • CT Sinus
       
      .
      Rudmik, Lucas Rein requires:
      • CT Sinus
       
      .
      Yip, Jonathan requires:
      • CT Sinus
       
      .
      Sinusitis (Rhinosinusitis)

      See 'Referral Submission Instructions' section for referral process.
      +-
      Skin cancer
      No additional information is needed
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Sudden sensorineural hearing loss
      See 'Additional Details' section for instructions.
       
      .
      See 'Additional Details' section for instructions. 
      +-
      Suspected head and neck cancer
      Chandarana, Shamir Praful requires:
      • CT Neck
      • CT Chest (if feasible)
       
      .
      Hart, Robert Douglas requires:
      • CT Neck
       
      .
      Hinther, Ashley requires:
      • Biopsy (if neck mass)
       
      .
      Rudmik, Lucas Rein requires:
      • CT Neck
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Suspected parathyroid disease
      Chandarana, Shamir Praful requires:
      • Parathyroid Hormone Test
      • Calcium Serum
      • Thyroid Ultrasound / Neck Ultrasound
      • Parathyroid Scan
       
      .
      Hart, Robert Douglas requires:
      • Parathyroid Hormone Test
      • Calcium Serum
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      Newton, Ethan requires:
      • Parathyroid Hormone Test
      • Calcium Serum
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      Randall, Derrick Raymond requires:
      • Calcium Serum
      • Thyroid Ultrasound / Neck Ultrasound
      • Parathyroid Scan
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Thyroid disorder
      Chandarana, Shamir Praful requires:
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      Hart, Robert Douglas requires:
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      Newton, Ethan requires:
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      Randall, Derrick Raymond requires:
      • Thyroid Hormone Test
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Thyroid mass
      Chandarana, Shamir Praful requires:
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      Hart, Robert Douglas requires:
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      Newton, Ethan requires:
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      Randall, Derrick Raymond requires:
      • Thyroid Hormone Test
      • Thyroid Ultrasound / Neck Ultrasound
       
      .
      See 'Referral Submission Instructions' section for referral process.
      +-
      Tinnitus
      Audiogram
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Trauma of eardrum
      Audiogram
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Tympanic membrane perforation
      Audiogram
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Vertigo
      Audiogram
       
      .
      Chau, Justin Kyle-Cheung requires:
      • Complete Vestibular Physiotherapy Consult
       
      .
      Newton, Ethan requires:
      • Complete Vestibular Physiotherapy Consult
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      +-
      Vestibular schwannoma
      Audiogram
       
      .
      An audiogram result is not required to be included with the referral submission. What is required is for the ED/UCC provider to instruct the patient to get an audiogram and for them to call the specialist office once completed.

      See 'Referral Submission Instructions' section for referral process.
      PATIENT APPOINTMENT INFORMATION
      Email
      Print
       
      MISSED APPOINTMENT GUIDELINES
       
      HOURS OF OPERATION
      Operates 24/7:
       
      ADDRESS
      Confidential Address
      PATIENT APPOINTMENT INSTRUCTIONS
       
      DIRECTIONS
       
      PHONE
      PATIENT RESOURCES
       
      PARKING INSTRUCTIONS
       
      EMAIL
      VIRTUAL APPOINTMENT INFORMATION
       
      PARKING MAP
       
      WHEELCHAIR ACCESSIBILITY

      The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

      The locations listed have 3 background colors:
      • Green means the healthcare service@location has referral information attached to it.
      • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
      • Red means
        • IA changed the healthcare service@location's status to something other than Current
        • It was deleted if it is an ARD healthcare service@location.
      Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
      The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
      If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

      The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

      Common Scenario:
      A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

      Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
      The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

      Individual referral process
      1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
      2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
      3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
      4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
      5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
      6. Repeat these steps for each Healthcare Service@Location that needs attention.

      Common referral process - 2 sub cases.
      Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
      1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
      2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
      3. Save it. 
      4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
      Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
      Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

      Remember: Some fields can be location specific with the common referral process:
      Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
      To update these items you have to edit each Healthcare Service@Location separately.

      ADDITONAL NOTES:
      • The info icon after the All Locations drop down will be visible to ARD Administrators.
      • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

       

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