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Psychological Therapy   at
109 Street NW
Specialty: Psychiatry
Estimated time to routine appointment: Within 1 week
NON AHS
SERVICE DESCRIPTION
Psychological Therapy for Reproductive or Perinatal Mental Health, Trauma, and General ConcernsIndividual psychological services, including general assessment and treatment, is provided to adults 18+.
Treatment for:
  • Anxiety
  • Depression
  • Acute Stress
  • Trauma (mva, medical, injury, NDE, complex)
  • Reproductive and or Perinatal Mental Health
  • Caregiver Stress/Burden
  • Fee-for-service, and by appointment, for in-person or on-line (tele-health) sessions.
  • These sessions may be covered by insurance or extended healthcare benefits.
Psychological Therapy for Reproductive or Perinatal Mental Health, Trauma, and General ConcernsIndividual psychological services, including general assessment and treatment, is provided to adults 18+.
Treatment for:
  • Anxiety
  • Depression
  • Acute Stress
  • Trauma (mva, medical, injury, NDE, complex)
  • Reproductive and or Perinatal Mental Health
  • Caregiver Stress/Burden
  • Fee-for-service, and by appointment, for in-person or on-line (tele-health) sessions.
  • These sessions may be covered by insurance or extended healthcare benefits.
ELIGIBILITY REQUIREMENTS
Adults (18+)
Adults (18+)
REFERRAL SUBMISSION INSTRUCTIONS
Follow these steps before sending a referral. Incomplete referrals may be returned or declined.
  1. Review the Service Description, Eligibility Requirements, Pathways and Advice options to ensure your patient is appropriate for this service.
  2. Click the (+) icon in the Referral Guidelines table to view the required information and investigations that must accompany the referral.
  3. Follow the applicable Referral Process and submit referral.
Criteria for Urgent Referral: Post-partum client experiencing symptoms of anxiety, depression, intrusive, thoughts,
emotion dysregulation, S.I.
  • Exclusion criteria: Active psychotic features, intent or plan for suicide (where the client needs be referred to tertiary care)
Emergent Referrals: Call to discuss fit for service and need for escalation in referral: 780-222-4616
Follow these steps before sending a referral. Incomplete referrals may be returned or declined.
  1. Review the Service Description, Eligibility Requirements, Pathways and Advice options to ensure your patient is appropriate for this service.
  2. Click the (+) icon in the Referral Guidelines table to view the required information and investigations that must accompany the referral.
  3. Follow the applicable Referral Process and submit referral.
Criteria for Urgent Referral: Post-partum client experiencing symptoms of anxiety, depression, intrusive, thoughts,
emotion dysregulation, S.I.
  • Exclusion criteria: Active psychotic features, intent or plan for suicide (where the client needs be referred to tertiary care)
Emergent Referrals: Call to discuss fit for service and need for escalation in referral: 780-222-4616
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Physician or Mental Health Providers must complete the referral form and fax it to the service using the contact information in this profile.
Referrals are submitted to admin and will be assessed by the therapist.
Physician or Mental Health Providers must complete the referral form and fax it to the service using the contact information in this profile.
Referrals are submitted to admin and will be assessed by the therapist.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order and sign.
Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order and sign.
Outgoing orders are not sent electronically and require processing in workqueue 5.
REFERRAL PROCESS - FOR SELF-REFERRAL
Self-referrals are accepted
Self-referrals are accepted
COMMUNICATION PROCESS
  • Referral receipt to referring source within 5 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 5 days.
  • Wait list status update every 3 days.
  • Appointment outcome to referral source within 7 days.
 
PHONE
780-222-4616
FAX
780-437-1114
REFERRAL PHONE
780-222-4616
REFERRAL FAX
780-437-1114
REFERRAL FORM
Referral Form
PRACID will be provided in Receipt of Referral Letter.
Referral Form
PRACID will be provided in Receipt of Referral Letter.
REFERRAL ADVICE
Connect MD
eReferral eConsult
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Anxiety
Mental Health History
 
Within 12 months
Current Mental Health Presentation
 
Within 1 month
Please indicate relevant psychiatry, substance use, and medications, risk
+-
Reproductive counseling
Mental Health History
 
Within 12 months
Current Mental Health Presentation
 
Within 1 month
Please indicate relevant psychiatry, substance use, and medications, risk
+-
Trauma
Mental Health History
 
Within 12 months
Current Mental Health Presentation
 
Within 1 month
Please indicate relevant psychiatry, substance use, and medications, risk
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Postpartum anxiety
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Mild-Moderate Risk Within 1 month
 
Within 1 month
Previous Perinatal Mental Health
 
Greater than 12 months
+-
Postpartum depression
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Mild-Moderate Risk Within 1 month
 
Within 1 month
Previous Perinatal Mental Health
 
Greater than 12 months
Postpartum mild-moderate symptoms, e.g. anxiety, intrusive thoughts, depression, S.I.
Call to discuss
+-
Emergent Reason for Referral
Additional Details
+-
Admission to NICU (neonatal intensive care unit)
+-
Suicidal ideation
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Clients may reschedule or cancel appointments either by calling the clinic, emailing the clinic or therapist, or
by using the online scheduling app: Janeapp. No show or late-cancelled appointments (less than 24 hours)
are charged at the session fee except due to illness or emergency.
Clients may reschedule or cancel appointments either by calling the clinic, emailing the clinic or therapist, or
by using the online scheduling app: Janeapp. No show or late-cancelled appointments (less than 24 hours)
are charged at the session fee except due to illness or emergency.
 
HOURS OF OPERATION
Monday: 08:00 am - 12:00 pm
Tuesday: 08:00 am - 12:00 pm
Wednesday: 12:00 pm - 06:00 pm
Thursday: 12:00 pm - 06:00 pm
Friday: 12:00 pm - 06:00 pm
Description:
Bi-weekly Saturday hours: 9:00 AM - 1:00 PM
   
 
ADDRESS
Suite 204 7609 - 109 Street
Edmonton Alberta
T6G 1C3
PATIENT APPOINTMENT INSTRUCTIONS
After first point of contact, patients create a patient profile which may include their Alberta health care number in case they would like multidisciplinary communication.

Preparing for your first appointment with Penny Waller Ulmer, R. Psych
1. Your Nervous System Before Therapy
Nervous about starting therapy? Here are 3 simple ways of noticing and supporting your body:
  • Lengthen the Exhale: Let your out-breath be a little longer than your in-breath.
  • Bilateral Movement or Butterfly Hug: Try alternating foot taps or cross your arms and lightly tap your shoulders, one side then the other.
  • Gentle Movement: Walking slowly, stretching, or shifting your posture.
You may notice some of these are calming (down-regulation) while others are energizing (up-regulation). Everyone responds differently. Think of them as experiments rather than “exercises.”

3. What “Containment” Means
Containment refers to a safe space in which to explore emotions, sensations, and thoughts.
  • In therapy, containment is supported by clear boundaries, confidentiality, and a structured setting.
  • In person, containment includes these elements and a specific space which supports. Online, we can work together to create a contained space in your home by choosing a quiet, private location and a way of beginning and ending the session.
4. The Path to Beginning Therapy
  • Step 1: A brief telephone consultation (call 780-222-4616 or email therapy@waller.pro to book) to explore fit, fees, and or referral options.
  • Step 2: Creation of your secure client profile.
  • Step 3: First therapy session ¿ where we will also review informed consent, including the risks and benefits of therapy and what confidentiality does and does not mean before exploring your presenting concern.
This is for general information only. It is not therapy, treatment, or medical advice. Individual therapy begins only after intake and consent. If you are in crisis, please call 911 or your local crisis line.
After first point of contact, patients create a patient profile which may include their Alberta health care number in case they would like multidisciplinary communication.

Preparing for your first appointment with Penny Waller Ulmer, R. Psych
1. Your Nervous System Before Therapy
Nervous about starting therapy? Here are 3 simple ways of noticing and supporting your body:
  • Lengthen the Exhale: Let your out-breath be a little longer than your in-breath.
  • Bilateral Movement or Butterfly Hug: Try alternating foot taps or cross your arms and lightly tap your shoulders, one side then the other.
  • Gentle Movement: Walking slowly, stretching, or shifting your posture.
You may notice some of these are calming (down-regulation) while others are energizing (up-regulation). Everyone responds differently. Think of them as experiments rather than “exercises.”

3. What “Containment” Means
Containment refers to a safe space in which to explore emotions, sensations, and thoughts.
  • In therapy, containment is supported by clear boundaries, confidentiality, and a structured setting.
  • In person, containment includes these elements and a specific space which supports. Online, we can work together to create a contained space in your home by choosing a quiet, private location and a way of beginning and ending the session.
4. The Path to Beginning Therapy
  • Step 1: A brief telephone consultation (call 780-222-4616 or email therapy@waller.pro to book) to explore fit, fees, and or referral options.
  • Step 2: Creation of your secure client profile.
  • Step 3: First therapy session ¿ where we will also review informed consent, including the risks and benefits of therapy and what confidentiality does and does not mean before exploring your presenting concern.
This is for general information only. It is not therapy, treatment, or medical advice. Individual therapy begins only after intake and consent. If you are in crisis, please call 911 or your local crisis line.
 
DIRECTIONS
Exit left from the elevator on the Second Floor of the United Heath Centres Building (north-east corner of 109
street and 76 avenue).
Exit left from the elevator on the Second Floor of the United Heath Centres Building (north-east corner of 109
street and 76 avenue).
 
PHONE
780-222-4616
 
PARKING INSTRUCTIONS
Paid Underground Parking (1st level) or Free Residential east of 109 street.
Paid Underground Parking (1st level) or Free Residential east of 109 street.
 
EMAIL
admin@waller.pro
WEBSITE
https://www.waller.pro/
VIRTUAL APPOINTMENT INFORMATION
Virtual Appointments may be carried out via Janeapp, Zoom, Doxy, or Telephone.
Virtual Appointments may be carried out via Janeapp, Zoom, Doxy, or Telephone.
 
PARKING MAP
There is no parking map available for this site
There is no parking map available for this site
 
WHEELCHAIR ACCESSIBILITY
Wheelchair semi-accessible office Hall and room width accommodates; automatic door to building but not to the office.

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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