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Your Counselling Ltd.   at
602 11 Ave. SW
Estimated time to routine appointment: Within 2 weeks
Private
SERVICE DESCRIPTION
Offers professional counselling services for Albertans who seek mental health supports.Your Counselling Ltd. offers affordable and barrier free services to clients who experience financial and systemic barriers in obtaining mental health support. Our services include screening, assessment, treatment, prevention planning, referrals and education.
  • Standard services have 24/7 intake and appointments available weekdays, evenings and weekends.
  • Group Workshops - we offer ADHD, Anger, and Grief & Loss groups.
  • Start the Conversation - intakes are on Mondays, Fridays & Saturdays from 9:00 AM - 5:00 PM. Clients can also self-refer/call for an intake.
  • Walk-in Counselling - only offered on Wednesdays from 11:00 AM to 7:00 PM. Clients can walk-in or call same day to book an appointment.
  • Free Consultation - we offer free consults for clients who need direction if therapy is right for them.
  • Our services bill over 65 private insurance companies directly, including NIHB, Alberta Blue Cross, Green Shield, etc. For more information, visit our website: yourcounselling.ca
Offers professional counselling services for Albertans who seek mental health supports.Your Counselling Ltd. offers affordable and barrier free services to clients who experience financial and systemic barriers in obtaining mental health support. Our services include screening, assessment, treatment, prevention planning, referrals and education.
  • Standard services have 24/7 intake and appointments available weekdays, evenings and weekends.
  • Group Workshops - we offer ADHD, Anger, and Grief & Loss groups.
  • Start the Conversation - intakes are on Mondays, Fridays & Saturdays from 9:00 AM - 5:00 PM. Clients can also self-refer/call for an intake.
  • Walk-in Counselling - only offered on Wednesdays from 11:00 AM to 7:00 PM. Clients can walk-in or call same day to book an appointment.
  • Free Consultation - we offer free consults for clients who need direction if therapy is right for them.
  • Our services bill over 65 private insurance companies directly, including NIHB, Alberta Blue Cross, Green Shield, etc. For more information, visit our website: yourcounselling.ca
ELIGIBILITY REQUIREMENTS
Standard Counselling Services: Individuals (ages 5+), couples, and families seeking mental health support for a wide range of concerns, including stress, anxiety, depression, grief, trauma, relationship issues, and life transitions. Services are available to anyone (ages 5+), and fees apply unless covered by insurance or other arrangements.

Start the Conversation: Calgary residents (ages 18+) with financial need or limited/no insurance coverage seeking mental health support.

Walk-in Counselling: Calgary residents (ages 18+) seeking immediate, same-day support for non-emergency concerns.
Standard Counselling Services: Individuals (ages 5+), couples, and families seeking mental health support for a wide range of concerns, including stress, anxiety, depression, grief, trauma, relationship issues, and life transitions. Services are available to anyone (ages 5+), and fees apply unless covered by insurance or other arrangements.

Start the Conversation: Calgary residents (ages 18+) with financial need or limited/no insurance coverage seeking mental health support.

Walk-in Counselling: Calgary residents (ages 18+) seeking immediate, same-day support for non-emergency concerns.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Referrals can be made by phone or through the online intake form found on our website.
Our administrative team will attempt to contact the client up to 2 times to determine if they're interested in accessing services, complete our online intake & consent forms, and schedule an appointment with a therapist.

Urgent referrals: Please indicate on the referral form if urgent, same-day or priority appointments may be available depending on urgency of client mental health concern.
Referrals can be made by phone or through the online intake form found on our website.
Our administrative team will attempt to contact the client up to 2 times to determine if they're interested in accessing services, complete our online intake & consent forms, and schedule an appointment with a therapist.

Urgent referrals: Please indicate on the referral form if urgent, same-day or priority appointments may be available depending on urgency of client mental health concern.
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients can complete an online intake & consent form and be quickly matched with a therapist and an appointment can be scheduled.
Clients can complete an online intake & consent form and be quickly matched with a therapist and an appointment can be scheduled.
ADDITIONAL SERVICE DETAILS
We offer three approaches to offering affordable, barrier free care:
1) Standard Rates ($160.00/session) & direct billing for over 65 private insurancers (NIHB, AB Blue Cross, etc). These services include individual (ages 5+), family, couples counselling and group workshops.

2) Start the Conversation: Affordable ($25.00/session), barrier-free access for up to 12 counselling sessions for individuals (18+) experiencing systemic or financial barriers to mental health support.

3) Walk-In Counselling: Free, single-session therapy sessions offered same-day (wednesdays only) to individuals (18+) who are seeking immediate emotional relief, practical tools, or a space to process a focused concern.
We offer three approaches to offering affordable, barrier free care:
1) Standard Rates ($160.00/session) & direct billing for over 65 private insurancers (NIHB, AB Blue Cross, etc). These services include individual (ages 5+), family, couples counselling and group workshops.

2) Start the Conversation: Affordable ($25.00/session), barrier-free access for up to 12 counselling sessions for individuals (18+) experiencing systemic or financial barriers to mental health support.

3) Walk-In Counselling: Free, single-session therapy sessions offered same-day (wednesdays only) to individuals (18+) who are seeking immediate emotional relief, practical tools, or a space to process a focused concern.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 2 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 3 days.
  • Appointment outcome to referral source within 5 days.
 
PHONE
403-668-7561
FAX
403-668-7562
REFERRAL PHONE
403-668-7561
REFERRAL FAX
403-668-7562
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Coping skills teaching, guidance, and counseling
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Presenting concern
 
Within 6 months

Mental distress
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Presenting concern
 
Within 6 months

Referral for mental health counselling
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Presenting concern
 
Within 6 months

Relationship counseling
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Presenting concern
 
Within 6 months

Stress
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Presenting concern
 
Within 6 months
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
Crisis intervention
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Description, onset and duration of symptoms
 
Current

Concern/safety
 
Within 6 months

Mental distress
Medication List (dose, frequency, route)
 
Within 1 month

Past medical history
 
Within 1 month

Description, onset and duration of symptoms
 
Current

Concern/safety
 
Within 6 months
PATIENT APPOINTMENT INFORMATION
 
MISSED APPOINTMENT GUIDELINES
Clients must provide a full 24-hour notice for cancelling appointments. Confirmation from either our booking system or our admin team is required to confirm a session has been cancelled. Due to demand for service, after 3 missed no shows, clients will need a new referral or can self-refer.
Any outstanding fees will need to be paid prior to continuing counselling.
Clients must provide a full 24-hour notice for cancelling appointments. Confirmation from either our booking system or our admin team is required to confirm a session has been cancelled. Due to demand for service, after 3 missed no shows, clients will need a new referral or can self-refer.
Any outstanding fees will need to be paid prior to continuing counselling.
 
HOURS OF OPERATION
Monday: 09:00 am - 07:00 pm
Tuesday: 09:00 am - 07:00 pm
Wednesday: 09:00 am - 07:00 pm
Thursday: 09:00 am - 07:00 pm
Friday: 09:00 am - 07:00 pm
Saturday: 10:00 am - 05:00 pm
Sunday: 10:00 am - 05:00 pm
Description:
Intake 24/7 (online), Sessions: Mon-Fri 9:00 am - 7:00 pm, Sat & Sun 10:00am - 5:00 pm
   
 
ADDRESS
#408, 602 11 Ave. SW
Calgary Alberta
T2R 1J8
PATIENT APPOINTMENT INSTRUCTIONS
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Located on 11th Avenue, take the lobby elevators to the 4th floor, our office is located on the right (Suite 408)
Located on 11th Avenue, take the lobby elevators to the 4th floor, our office is located on the right (Suite 408)
 
PHONE
403-668-7561
 
PARKING INSTRUCTIONS
Parking is available on the street. Parking fees may be applicable during standard business hours.
Parking is available on the street. Parking fees may be applicable during standard business hours.
 
VIRTUAL APPOINTMENT INFORMATION
Virtual care available via phone or secure video. Clients will obtain access to our scheduling portal which allows them access to secure virtual appointments.
Virtual care available via phone or secure video. Clients will obtain access to our scheduling portal which allows them access to secure virtual appointments.
 
PARKING MAP
There is currently no parking map available for this site.
There is currently no parking map available for this site.
 
WHEELCHAIR ACCESSIBILITY
Fully wheelchair accessible - accessible doorways and elevator.

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

V6.6