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This healthcare service has 1 current healthcare service locations.
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HeartNest Care   at
Heritage Square
Specialty: Home Care
Estimated time to routine appointment: Within 24 Hours
NON AHS
SERVICE DESCRIPTION
Provide comprehensive assistance with Activities of Daily Living (ADLs) for individuals across all age groups and needs, including children, persons living with disabilities, seniors, and clients recently discharged from hospitals.This service provides culturally attuned, person-centered support for clients who require personal care, mobility assistance, meal preparation, medication reminders, and assistance in fostering independence while maintaining safety, dignity, and comfort.
Personal Care Services Include:
  • Companionship
  • Household Assistance
  • In-Home Nursing and Medical Support
  • Perineal and Continence Care
  • Medication Assistance
  • Postpartum Care
Provide comprehensive assistance with Activities of Daily Living (ADLs) for individuals across all age groups and needs, including children, persons living with disabilities, seniors, and clients recently discharged from hospitals.This service provides culturally attuned, person-centered support for clients who require personal care, mobility assistance, meal preparation, medication reminders, and assistance in fostering independence while maintaining safety, dignity, and comfort.
Personal Care Services Include:
  • Companionship
  • Household Assistance
  • In-Home Nursing and Medical Support
  • Perineal and Continence Care
  • Medication Assistance
  • Postpartum Care
ELIGIBILITY REQUIREMENTS
Client Directed Home Care Invoicing (CDHCI) clients as well as private clients are accepted. Service required is a minimum of two hours per shift.
Client Directed Home Care Invoicing (CDHCI) clients as well as private clients are accepted. Service required is a minimum of two hours per shift.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Provide a written communication or referral letter email it to heartcare@heartnestcare.ca or fax it to the service using the contact information in this profile. 
If the referral is deemed URGENT, please call the office to confirm referral acceptance.
Provide a written communication or referral letter email it to heartcare@heartnestcare.ca or fax it to the service using the contact information in this profile. 
If the referral is deemed URGENT, please call the office to confirm referral acceptance.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in work queue 5. If the referral is deemed URGENT, please call the office to confirm referral acceptance.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in work queue 5. If the referral is deemed URGENT, please call the office to confirm referral acceptance.
REFERRAL PROCESS - FOR SELF-REFERRAL
This service accepts self-referral by calling using the contact information in this profile or emailing at heartcare@heartnestcare.ca or click here complete the webform on the website contact page. 
This service accepts self-referral by calling using the contact information in this profile or emailing at heartcare@heartnestcare.ca or click here complete the webform on the website contact page. 
ADDITIONAL SERVICE DETAILS
Referrals are reviewed within 3–4 hours of receiving the request. Once the referral has been reviewed and we have established a basic understanding of the client’s needs, the company will contact the client within 24 hours for a phone consultation. During this call, we discuss the client’s needs and outline the services we can provide to support them.
An in-home assessment is then scheduled at the earliest possible time that works for the client. Within 24 hours of the home visit, a personalized care plan is developed and compiled.
The client or client representative will review the care plan. If the care plan is accepted, a service contract will be finalized, and services can begin.
Referrals are reviewed within 3–4 hours of receiving the request. Once the referral has been reviewed and we have established a basic understanding of the client’s needs, the company will contact the client within 24 hours for a phone consultation. During this call, we discuss the client’s needs and outline the services we can provide to support them.
An in-home assessment is then scheduled at the earliest possible time that works for the client. Within 24 hours of the home visit, a personalized care plan is developed and compiled.
The client or client representative will review the care plan. If the care plan is accepted, a service contract will be finalized, and services can begin.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 1 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 1 days.
  • Appointment outcome to referral source within 5 days.
 
PHONE
403-630-2175
FAX
403-630-2175
TOLL FREE PHONE
1-866-270-3610
REFERRAL PHONE
403-630-2175
REFERRAL FAX
403-630-2175 Attn: Lona Tran Referral for home care support
REFERRAL FORM
Please provide a written communication.
Please provide a written communication.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Assistance with mobility
< 1 Week
  • Clinical Assessment Protocols
  • Active diagnoses
  • Goals of Care
  • Primary Physician contact details
  • Assigned Case Manager contact details
    •  
    Current
  • MAPLe Score
  • Functional and Cognitive Status
    •  
    Within 1 month
    +-
    Assisting with personal grooming
    < 1 Week
  • Clinical Assessment Protocols
  • Active diagnoses
  • Goals of Care
  • Primary Physician contact details
  • Assigned Case Manager contact details
    •  
    Current
  • MAPLe Score
  • Functional and Cognitive Status
    •  
    Within 1 month
    +-
    Continence (ADL finding)
    < 1 Week
  • Clinical Assessment Protocols
  • Active diagnoses
  • Goals of Care
  • Primary Physician contact details
  • Assigned Case Manager contact details
    •  
    Current
  • MAPLe Score
  • Functional and Cognitive Status
    •  
    Within 1 month
    +-
    Feeding patient
    < 1 Week
  • Clinical Assessment Protocols
  • Active diagnoses
  • Goals of Care
  • Primary Physician contact details
  • Assigned Case Manager contact details
    •  
    Current
  • MAPLe Score
  • Functional and Cognitive Status
    •  
    Within 1 month
    +-
    Home care of patient
    < 1 Week
  • Clinical Assessment Protocols
  • Active diagnoses
  • Goals of Care
  • Primary Physician contact details
  • Assigned Case Manager contact details
    •  
    Current
  • MAPLe Score
  • Functional and Cognitive Status
    •  
    Within 1 month
    +-
    Perineal care
    < 1 Week
  • Clinical Assessment Protocols
  • Active diagnoses
  • Goals of Care
  • Primary Physician contact details
  • Assigned Case Manager contact details
    •  
    Current
  • MAPLe Score
  • Functional and Cognitive Status
    •  
    Within 1 month
    +-
    Postoperative care
    < 1 Week
  • Clinical Assessment Protocols
  • Active Diagnoses
  • Functional and Cognitive Status
  • Specialized Care Instructions
    •  
    Current
    +-
    Postpartum care
    < 1 Week
  • Clinical Assessment Protocols
  • Active Diagnoses
  • Functional and Cognitive Status
  • Specialized Care Instructions
    •  
    Current
    PATIENT APPOINTMENT INFORMATION
    Email
    Print
     
    MISSED APPOINTMENT GUIDELINES
    Please contact the office as soon as you know that you cannot keep your appointment.
    Please contact the office as soon as you know that you cannot keep your appointment.
     
    HOURS OF OPERATION
    Monday: 09:00 am - 05:00 pm
    Tuesday: 09:00 am - 05:00 pm
    Wednesday: 09:00 am - 05:00 pm
    Thursday: 09:00 am - 05:00 pm
    Friday: 09:00 am - 05:00 pm
    Description:
    HeartNest Care's Emergency Line is available after hours. Please call (368) 997-2233.
       
     
    ADDRESS
    Suite 206E 8500 Macleod Trail SE
    Calgary Alberta
    T2H 2N1
    PATIENT APPOINTMENT INSTRUCTIONS
    Clients are not required to visit the office.
    Following the initial phone call, a comprehensive in-home consultation will be completed. This consultation covers the following sections:
    • Client Identification
    • Preferred Communication Methods
    • Legal Information
    • Home and Living Environment
    • Client Needs and Preferences
    • Assistance Level Required for Activities of Daily Living (ADLs)
    • Allergies and Intolerances
    • Vital Signs
    • Consent for Care Planning
    Clients are not required to visit the office.
    Following the initial phone call, a comprehensive in-home consultation will be completed. This consultation covers the following sections:
    • Client Identification
    • Preferred Communication Methods
    • Legal Information
    • Home and Living Environment
    • Client Needs and Preferences
    • Assistance Level Required for Activities of Daily Living (ADLs)
    • Allergies and Intolerances
    • Vital Signs
    • Consent for Care Planning
     
    DIRECTIONS
    Heritage Square is located at 8500 Macleod Trail SE, Calgary, approximately 800-meters walking distance from the Heritage CTrain Station. Our office is in the East tower. Please take the elevator to the 2nd floor at reception and turn right when exiting the door.
    Heritage Square is located at 8500 Macleod Trail SE, Calgary, approximately 800-meters walking distance from the Heritage CTrain Station. Our office is in the East tower. Please take the elevator to the 2nd floor at reception and turn right when exiting the door.
     
    PHONE
    403-630-2175
    TOLL FREE PHONE
    1-866-270-3610
     
    PARKING INSTRUCTIONS
    Street parking is available on the east side of the building.
    Please register your vehicle at reception to receive two hours of complimentary parking.
    Street parking is available on the east side of the building.
    Please register your vehicle at reception to receive two hours of complimentary parking.
     
    EMAIL
    heartcare@heartnestcare.ca
    WEBSITE
    https://heartnestcare.ca/
    VIRTUAL APPOINTMENT INFORMATION
    Virtual appointments can be arranged by telephone for clients who prefer remote communication. Secure messaging is also used to support ongoing communication between clients and their home care providers.
    The initial phone call will naturally transition into scheduling a home assessment, ensuring continuity of care and a smooth intake process.
    Virtual appointments can be arranged by telephone for clients who prefer remote communication. Secure messaging is also used to support ongoing communication between clients and their home care providers.
    The initial phone call will naturally transition into scheduling a home assessment, ensuring continuity of care and a smooth intake process.
     
    PARKING MAP
    There is no Parking Map available for this service.
    There is no Parking Map available for this service.
     
    WHEELCHAIR ACCESSIBILITY
    Yes

    The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

    The locations listed have 3 background colors:
    • Green means the healthcare service@location has referral information attached to it.
    • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
    • Red means
      • IA changed the healthcare service@location's status to something other than Current
      • It was deleted if it is an ARD healthcare service@location.
    Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
    The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
    If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

    The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

    Common Scenario:
    A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

    Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
    The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

    Individual referral process
    1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
    2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
    3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
    4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
    5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
    6. Repeat these steps for each Healthcare Service@Location that needs attention.

    Common referral process - 2 sub cases.
    Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
    1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
    2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
    3. Save it. 
    4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
    Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
    Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

    Remember: Some fields can be location specific with the common referral process:
    Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
    To update these items you have to edit each Healthcare Service@Location separately.

    ADDITONAL NOTES:
    • The info icon after the All Locations drop down will be visible to ARD Administrators.
    • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

     

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