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White Eagle Lodge Ltd. - Home Care Services   at
Edmonton and Area
Specialty: Home Care
Estimated time to routine appointment: Within 1 week
Private
SERVICE DESCRIPTION
Provides medical and non-medical home care services for adults and seniors, including culturally appropriate care for Indigenous clients to support independence and well-being at home.
White Eagle Lodge Home Care Services provides non-medical and medical home care support for adults and seniors to maintain independence, safety, and well-being in their home environment. Non-medical services include personal care assistance, mobility support, and help with activities of daily living, as well as companionship, supervision, caregiver respite, meal preparation, light housekeeping, transportation services, and support for clients with disabilities. The service also provides medical home care delivered by licensed practical nurses (LPN), including medication administration, wound care, and chronic disease monitoring. It supports individuals recovering from illness, injury, or surgery, as well as those requiring palliative or end-of-life care, and individuals living with dementia or cognitive impairment. Transition support from hospital to home is also available. Care is delivered in a culturally respectful and inclusive manner, including services designed to support Indigenous clients and communities.
Provides medical and non-medical home care services for adults and seniors, including culturally appropriate care for Indigenous clients to support independence and well-being at home.
White Eagle Lodge Home Care Services provides non-medical and medical home care support for adults and seniors to maintain independence, safety, and well-being in their home environment. Non-medical services include personal care assistance, mobility support, and help with activities of daily living, as well as companionship, supervision, caregiver respite, meal preparation, light housekeeping, transportation services, and support for clients with disabilities. The service also provides medical home care delivered by licensed practical nurses (LPN), including medication administration, wound care, and chronic disease monitoring. It supports individuals recovering from illness, injury, or surgery, as well as those requiring palliative or end-of-life care, and individuals living with dementia or cognitive impairment. Transition support from hospital to home is also available. Care is delivered in a culturally respectful and inclusive manner, including services designed to support Indigenous clients and communities.
ELIGIBILITY REQUIREMENTS
This service supports adults and seniors residing within Edmonton and nearby communities who require medical and/or non-medical home care to maintain health, safety, and independence in their home. Services are available to individuals requiring assistance with personal care, mobility, activities of daily living, or nursing care such as medication administration, wound care, and chronic disease monitoring. Clients may include those recovering from illness, injury, or surgery, individuals requiring palliative or end-of-life care, and those living with dementia or cognitive impairment. Services are also available for clients requiring companionship, supervision, and caregiver respite. Referrals are accepted from healthcare providers, clients, or family members. Clients must be able to be safely supported in a home environment with available caregiver and/or nursing support. This service does not provide acute or emergency care and is not appropriate for clients requiring hospital-level services.
This service supports adults and seniors residing within Edmonton and nearby communities who require medical and/or non-medical home care to maintain health, safety, and independence in their home. Services are available to individuals requiring assistance with personal care, mobility, activities of daily living, or nursing care such as medication administration, wound care, and chronic disease monitoring. Clients may include those recovering from illness, injury, or surgery, individuals requiring palliative or end-of-life care, and those living with dementia or cognitive impairment. Services are also available for clients requiring companionship, supervision, and caregiver respite. Referrals are accepted from healthcare providers, clients, or family members. Clients must be able to be safely supported in a home environment with available caregiver and/or nursing support. This service does not provide acute or emergency care and is not appropriate for clients requiring hospital-level services.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Please provide a written communication and email it to info@whiteeaglelodge.ca or fax it to the service using the contact information on this profile.

Urgent referrals can be initiated by contacting the service directly by phone. Referrals are prioritized, and services may be arranged within 24–48 hours based on client needs and availability.
Please provide a written communication and email it to info@whiteeaglelodge.ca or fax it to the service using the contact information on this profile.

Urgent referrals can be initiated by contacting the service directly by phone. Referrals are prioritized, and services may be arranged within 24–48 hours based on client needs and availability.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in work queue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in work queue 5.
REFERRAL PROCESS - FOR SELF-REFERRAL
Self-referrals are accepted or family may contact directly.
Self-referrals are accepted or family may contact directly.
ADDITIONAL SERVICE DETAILS
Flexible scheduling available, including short-term and long-term care based on client needs. Services are coordinated directly with clients, families, and healthcare providers to support continuity of care in the home. Experience supporting diverse populations, including Indigenous clients and communities.
Flexible scheduling available, including short-term and long-term care based on client needs. Services are coordinated directly with clients, families, and healthcare providers to support continuity of care in the home. Experience supporting diverse populations, including Indigenous clients and communities.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 2 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 3 days.
  • Appointment outcome to referral source within 5 days.
 
PHONE
825-404-9847
FAX
780-660-7370
REFERRAL PHONE
825-404-9847
REFERRAL FAX
780-660-7370
REFERRAL FORM
Please provide a written communication.
Please provide a written communication.
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Home care of patient
  • Medication List (dose, frequency, route)
  • Past medical history
    •  
    Within 1 month
  • Current care needs and functional status
    •  
    Within 1 month
    Includes medical and non-medical home care services provided in the client’s home to support health, safety, and independence.
    +-
    Respite care of patient
  • Medication List (dose, frequency, route)
  • Past medical history
    •  
    Within 1 month
  • Caregiver support needs
    •  
    Within 1 month
    Provides short-term support to relieve caregivers while ensuring continuity of care in the home.
    +-
    Support
  • Medication List (dose, frequency, route)
  • Past medical history
    •  
    Within 1 month
  • Description of Urgent Care
    •  
    Current
    Urgent home care support due to increased care needs.
    Prioritized to support clients experiencing a decline in function or increased care needs.
    +-
    Supportive care
  • Medication List (dose, frequency, route)
  • Past medical history
    •  
    Within 1 month
  • Functional and cognitive status
    •  
    Within 1 month
    Includes culturally appropriate and respectful care for Indigenous clients and communities, supporting daily living and independence.
    PATIENT APPOINTMENT INFORMATION
    Email
    Print
     
    MISSED APPOINTMENT GUIDELINES
    Clients are asked to provide at least 24 hours’ notice to cancel or reschedule scheduled visits. Missed visits without notice may result in service charges or rescheduling based on availability. Repeated missed visits may require reassessment prior to continuation of services.
    Clients are asked to provide at least 24 hours’ notice to cancel or reschedule scheduled visits. Missed visits without notice may result in service charges or rescheduling based on availability. Repeated missed visits may require reassessment prior to continuation of services.
     
    HOURS OF OPERATION
    Operates 24/7:
    Services available 24/7 based on client needs. Office hours are Monday to Friday, 8:00 AM - 4:00 PM and closed on statutory holidays.
     
    ADDRESS
    10237 Alexander First Nation PO Box 3527
    Morinville Alberta
    T8R 1S3
    PATIENT APPOINTMENT INSTRUCTIONS
    Services are provided in the client’s home. After referral or initial contact, the client will be contacted to complete an intake assessment, confirm care needs, and schedule the first visit. Clients or family members should be available at the scheduled time and provide any relevant health information, medication lists, and care preferences.
    Services are provided in the client’s home. After referral or initial contact, the client will be contacted to complete an intake assessment, confirm care needs, and schedule the first visit. Clients or family members should be available at the scheduled time and provide any relevant health information, medication lists, and care preferences.
     
    DIRECTIONS
    Services are provided in the client’s home within the Edmonton area. Specific directions are arranged directly with the client at the time of service booking.
    Services are provided in the client’s home within the Edmonton area. Specific directions are arranged directly with the client at the time of service booking.
     
    PHONE
    825-404-9847
     
    PARKING INSTRUCTIONS
    There is no parking instructions available for this service.
    There is no parking instructions available for this service.
     
    EMAIL
    info@whiteeaglelodge.ca
    WEBSITE
    https://www.whiteeaglelodge.ca/
    VIRTUAL APPOINTMENT INFORMATION
    Virtual communication is available via phone or email for intake, care coordination, and follow-up. In-home services are provided in person based on client needs.
    Virtual communication is available via phone or email for intake, care coordination, and follow-up. In-home services are provided in person based on client needs.
     
    PARKING MAP
    There is no parking map available for this service.
    There is no parking map available for this service.
     
    WHEELCHAIR ACCESSIBILITY
    Not Wheelchair Accessible

    The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

    The locations listed have 3 background colors:
    • Green means the healthcare service@location has referral information attached to it.
    • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
    • Red means
      • IA changed the healthcare service@location's status to something other than Current
      • It was deleted if it is an ARD healthcare service@location.
    Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
    The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
    If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

    The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

    Common Scenario:
    A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

    Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
    The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

    Individual referral process
    1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
    2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
    3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
    4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
    5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
    6. Repeat these steps for each Healthcare Service@Location that needs attention.

    Common referral process - 2 sub cases.
    Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
    1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
    2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
    3. Save it. 
    4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
    Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
    Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

    Remember: Some fields can be location specific with the common referral process:
    Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
    To update these items you have to edit each Healthcare Service@Location separately.

    ADDITONAL NOTES:
    • The info icon after the All Locations drop down will be visible to ARD Administrators.
    • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

     

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