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This healthcare service has 1 current healthcare service locations.
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H&Y Homecare and Respite Services   at
Edmonton and Area
Specialty: Home Care
Estimated time to routine appointment: Not Available
Private
SERVICE DESCRIPTION
H&Y Homecare & Respite Services provides in-home personal care, respite support, companionship, errand assistance, and transportation. The organization places families and their loved ones at the center of every care plan to ensure support is consistent, reliable, and delivered with care and purpose.
H&Y Homecare & Respite Services is a locally owned provider is a locally owned provider offering non-medical, in-home support to seniors, individuals with disabilities, and families in Edmonton and surrounding areas. Services include personal care, respite support, companionship, transportation, errand assistance, and help with activities of daily living. Care is available on a short-term, ongoing, or as-needed basis. The agency emphasizes reliable service, consistent caregiver support, and clear communication. Caregiver matching is based on individual needs, preferences, culture, and language to support continuity of care. Services are available to all ages and do not require a physician referral. Referrals and inquiries are accepted directly by phone, email, or through the agency website.
H&Y Homecare & Respite Services provides in-home personal care, respite support, companionship, errand assistance, and transportation. The organization places families and their loved ones at the center of every care plan to ensure support is consistent, reliable, and delivered with care and purpose.
H&Y Homecare & Respite Services is a locally owned provider is a locally owned provider offering non-medical, in-home support to seniors, individuals with disabilities, and families in Edmonton and surrounding areas. Services include personal care, respite support, companionship, transportation, errand assistance, and help with activities of daily living. Care is available on a short-term, ongoing, or as-needed basis. The agency emphasizes reliable service, consistent caregiver support, and clear communication. Caregiver matching is based on individual needs, preferences, culture, and language to support continuity of care. Services are available to all ages and do not require a physician referral. Referrals and inquiries are accepted directly by phone, email, or through the agency website.
ELIGIBILITY REQUIREMENTS
Inclusion Criteria

  • Services are available to seniors, adults, children, and families who require non-medical in-home support. This includes individuals with physical disabilities, developmental disabilities, and/or cognitive challenges.
  • Clients must reside in Edmonton and surrounding areas, including St. Albert, Sherwood Park, Leduc, and Spruce Grove.
  • There are no age restrictions. Individuals of all cultural and linguistic backgrounds are welcome.
Exclusion Criteria:

Services are not available to out-of-province clients or individuals requiring clinical or medical care, including but not limited to nursing services, wound care, injections, or medical assessments.

This service provides non-medical home care only.
Inclusion Criteria

  • Services are available to seniors, adults, children, and families who require non-medical in-home support. This includes individuals with physical disabilities, developmental disabilities, and/or cognitive challenges.
  • Clients must reside in Edmonton and surrounding areas, including St. Albert, Sherwood Park, Leduc, and Spruce Grove.
  • There are no age restrictions. Individuals of all cultural and linguistic backgrounds are welcome.
Exclusion Criteria:

Services are not available to out-of-province clients or individuals requiring clinical or medical care, including but not limited to nursing services, wound care, injections, or medical assessments.

This service provides non-medical home care only.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Please complete the web-based referral form to initiate services.
Please complete the web-based referral form to initiate services.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in work queue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in work queue 5.
REFERRAL PROCESS - FOR SELF-REFERRAL
Clients or family members can self-refer by completing our on-line Consultation Request Form. Alternatively, clients can directly call the service using the contact information on this profile or emailing info@hyhomecare.ca.
Clients or family members can self-refer by completing our on-line Consultation Request Form. Alternatively, clients can directly call the service using the contact information on this profile or emailing info@hyhomecare.ca.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 1 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 2 days.
  • Wait list status update every 7 days.
  • Appointment outcome to referral source within 3 days.
 
PHONE
780-802-2200
REFERRAL PHONE
780-802-2200
REFERRAL FORM
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Caregiver support
< 2 Days
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Description, onset and duration of symptoms
 
Current
+-
Requires assistance with all daily activities
< 3 Days
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Description, onset and duration of symptoms
 
Current
+-
Respite care of patient
< 2 Days
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Description, onset and duration of symptoms
 
Current
+-
Social isolation
< 3 Days
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Description, onset and duration of symptoms
 
Current
  • Social Isolation Support
  • Companion Support
+-
Support
< 3 Days
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
Description, onset and duration of symptoms
 
Current
  • Post-discharge support
  • Non-medical support
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Missed appointments or late cancellations may be subject to a fee, depending on the circumstances. Repeated missed appointments without notice may result in a reassessment of future service requests prior to rebooking.
Unexpected situations may arise; timely communication is encouraged to support continuity of care.
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Missed appointments or late cancellations may be subject to a fee, depending on the circumstances. Repeated missed appointments without notice may result in a reassessment of future service requests prior to rebooking.
Unexpected situations may arise; timely communication is encouraged to support continuity of care.
 
HOURS OF OPERATION
Monday: 09:00 am - 09:00 pm
Tuesday: 09:00 am - 09:00 pm
Wednesday: 09:00 am - 09:00 pm
Thursday: 09:00 am - 09:00 pm
Friday: 09:00 am - 09:00 pm
Saturday: 09:00 am - 09:00 pm
Sunday: 09:00 am - 09:00 pm
   
 
ADDRESS

Edmonton
Alberta
T5A 5A8
PATIENT APPOINTMENT INSTRUCTIONS
  • Consultations are by appointment and may occur in the client’s home, by phone, or by video. A team member will confirm appointment details in advance.
  • The client or a designated family member or decision-maker must be available at the scheduled time. A support person may attend.
  • Requests for communication in a language other than English must be identified in advance.
  • Consultations are by appointment and may occur in the client’s home, by phone, or by video. A team member will confirm appointment details in advance.
  • The client or a designated family member or decision-maker must be available at the scheduled time. A support person may attend.
  • Requests for communication in a language other than English must be identified in advance.
 
DIRECTIONS
This service provides services primarily in the client’s home and does not operate a public clinic.
Scheduled office visits, when required, are by appointment only.
This service provides services primarily in the client’s home and does not operate a public clinic.
Scheduled office visits, when required, are by appointment only.
 
PHONE
780-802-2200
 
PARKING INSTRUCTIONS
There is no Parking Instructions available for this service.
There is no Parking Instructions available for this service.
 
EMAIL
info@hyhomecare.ca
WEBSITE
https://www.hyhomecare.ca/
VIRTUAL APPOINTMENT INFORMATION
Virtual appointments are available for initial consultations only.  All ongoing care services are provided in-person in the client's home.
Virtual appointments are available for initial consultations only.  All ongoing care services are provided in-person in the client's home.
 
PARKING MAP
There is no Parking Map available for this service.
There is no Parking Map available for this service.
 
WHEELCHAIR ACCESSIBILITY
This service is provided in the client's home and can accommodate wheelchair users, provided the home allows for safe entry and movement. Clients are encouraged to discuss any accessibility needs in advance.

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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