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Nova Psychology   at
Windermere Plaza NW Edmonton
Specialty: Psychology
Estimated time to routine appointment: Within 1 week
Private
SERVICE DESCRIPTION
Nova Psychology provides comprehensive psychological assessment and counselling services for children, youth, adults, couples, and families across Alberta. Services are delivered using evidence-based, person-centred approaches and may be available through in-person and virtual appointments.
Services may include:
  • Diagnostic, cognitive, and psychoeducational assessments
  • Emotional, behavioural, and personality evaluations
  • Standardized testing with individualized recommendations
  • Counselling and therapy for children, adolescents, adults, couples, and families
  • Consultation, assessment/testing, report writing, and feedback sessions
Nova Psychology provides comprehensive psychological assessment and counselling services for children, youth, adults, couples, and families across Alberta. Services are delivered using evidence-based, person-centred approaches and may be available through in-person and virtual appointments.
Services may include:
  • Diagnostic, cognitive, and psychoeducational assessments
  • Emotional, behavioural, and personality evaluations
  • Standardized testing with individualized recommendations
  • Counselling and therapy for children, adolescents, adults, couples, and families
  • Consultation, assessment/testing, report writing, and feedback sessions
ELIGIBILITY REQUIREMENTS
Services are available for children, youth and adult individuals experiencing a range of mental health, developmental, emotional, behavioural, learning, and life-related concerns.

Please note that some specialized assessments may have additional eligibility requirements.
Additional supporting documentation may be requested depending on the service or assessment required.
Services are available for children, youth and adult individuals experiencing a range of mental health, developmental, emotional, behavioural, learning, and life-related concerns.

Please note that some specialized assessments may have additional eligibility requirements.
Additional supporting documentation may be requested depending on the service or assessment required.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete the referral form and email it to info@novapsychology.ca or fax it to the service using the contact information on this profile.

Urgent referrals can be initiated by contacting Nova Psychology directly by phone or email. The referring provider should clearly indicate that the referral is urgent and provide relevant clinical information to support triage. Urgent cases are reviewed promptly to determine appropriate next steps and scheduling based on clinical need and availability.
Complete the referral form and email it to info@novapsychology.ca or fax it to the service using the contact information on this profile.

Urgent referrals can be initiated by contacting Nova Psychology directly by phone or email. The referring provider should clearly indicate that the referral is urgent and provide relevant clinical information to support triage. Urgent cases are reviewed promptly to determine appropriate next steps and scheduling based on clinical need and availability.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in work queue 5.
An Outgoing Referral is required for this service.
Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.
Outgoing orders are not sent electronically and require processing in work queue 5.
REFERRAL PROCESS - FOR SELF-REFERRAL
Self-referrals can be initiated by contacting the services directly by phone, email and website.
Self-referrals can be initiated by contacting the services directly by phone, email and website.
ADDITIONAL SERVICE DETAILS
Fees apply for counselling, psychological assessments, and other clinical services. Clients may be eligible for reimbursement through their extended health benefits plan. Reduced-fee services may also be available through our practicum student clinicians.
Fees apply for counselling, psychological assessments, and other clinical services. Clients may be eligible for reimbursement through their extended health benefits plan. Reduced-fee services may also be available through our practicum student clinicians.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 2 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 3 days.
  • Appointment outcome to referral source within 7 days.
 
REFERRAL PHONE
780-453-9816
REFERRAL FAX
780-784-2023
LINKED SPECIALISTS
CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Anxiety
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Attention deficit hyperactivity disorder
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    ADHD
    +-
    Behavioral concern
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Cognitive assessment
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Depressive disorder
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Developmental testing and assessment
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Emotional problems
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Family counseling
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Grief
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Personality assessment
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Posttraumatic stress disorder
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Psychological assessment
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Referral for neuropsychological testing
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Referral to psychology service
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Relationship counseling
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    +-
    Stress management education, guidance, and counseling
    < 1 Week
  • Presenting concerns
  • Relevant background information (mental health history, psychosocial context)
  • Medication List (dose, frequency, route)
  • Relevant risk information (If applicable)
  • Any previous psychological reports (If available)
  • School records, report cards, or teacher feedback (for child/adolescent assessments)
    •  
    Within 1 month
    PATIENT APPOINTMENT INFORMATION
    Email
    Print
     
    MISSED APPOINTMENT GUIDELINES
    Please provide at least 24 hours’ notice if they need to cancel or reschedule an appointment. Cancellations or missed appointments with less than 24 hours’ notice may be subject to a cancellation fee.

    For assessment services, clients are required to complete the full assessment process once the quote has been signed and the service has been initiated.
    Please provide at least 24 hours’ notice if they need to cancel or reschedule an appointment. Cancellations or missed appointments with less than 24 hours’ notice may be subject to a cancellation fee.

    For assessment services, clients are required to complete the full assessment process once the quote has been signed and the service has been initiated.
     
    HOURS OF OPERATION
    Monday: 09:00 am - 08:00 pm
    Tuesday: 09:00 am - 08:00 pm
    Wednesday: 09:00 am - 08:00 pm
    Thursday: 09:00 am - 08:00 pm
    Friday: 09:00 am - 05:00 pm
    Saturday: 09:00 am - 08:00 pm
    Sunday: 09:00 am - 08:00 pm
    Description:
    Summer hours may be reduced
       
     
    ADDRESS
    Unit 201, 5586 Windermere Blvd NW
    Edmonton Alberta
    T6W 2Z8
    PATIENT APPOINTMENT INSTRUCTIONS
    • Please check in at reception 15 minutes prior to your scheduled appointment time.
    • Ensure your consent form has been completed prior to your appointment.
    • Upon arrival, check in with the front desk and provide your license plate number for parking.
    • Please also have your insurance information ready, if applicable.
    • Please check in at reception 15 minutes prior to your scheduled appointment time.
    • Ensure your consent form has been completed prior to your appointment.
    • Upon arrival, check in with the front desk and provide your license plate number for parking.
    • Please also have your insurance information ready, if applicable.
     
    DIRECTIONS
    Nova Psychology is located in Windermere Plaza, Building 3, #201, 5586 Windermere Boulevard NW, Edmonton, AB T6W 2Z8. The clinic is on the second floor of a low-rise office building and is accessible from Windermere Boulevard NW, near Anthony Henday Drive.
    Nova Psychology is located in Windermere Plaza, Building 3, #201, 5586 Windermere Boulevard NW, Edmonton, AB T6W 2Z8. The clinic is on the second floor of a low-rise office building and is accessible from Windermere Boulevard NW, near Anthony Henday Drive.
     
    PHONE
    780-453-9816
    FAX
    780-784-2023
     
    PARKING INSTRUCTIONS
    On-site parking is available. Upon arrival, clients should check in at reception/front desk and provide their license plate number for parking registration.
    On-site parking is available. Upon arrival, clients should check in at reception/front desk and provide their license plate number for parking registration.
     
    EMAIL
    info@novapsychology.ca
    WEBSITE
    https://novapsychology.ca/
    VIRTUAL APPOINTMENT INFORMATION
    Virtual therapy sessions are available upon request. In-person attendance is required for standardized testing components.
    Virtual therapy sessions are available upon request. In-person attendance is required for standardized testing components.
     
    PARKING MAP
    There is no parking map available for this service.
    There is no parking map available for this service.
     
    WHEELCHAIR ACCESSIBILITY
    Wheelchair accessible

    The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

    The locations listed have 3 background colors:
    • Green means the healthcare service@location has referral information attached to it.
    • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
    • Red means
      • IA changed the healthcare service@location's status to something other than Current
      • It was deleted if it is an ARD healthcare service@location.
    Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
    The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
    If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

    The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

    Common Scenario:
    A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

    Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
    The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

    Individual referral process
    1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
    2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
    3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
    4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
    5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
    6. Repeat these steps for each Healthcare Service@Location that needs attention.

    Common referral process - 2 sub cases.
    Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
    1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
    2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
    3. Save it. 
    4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
    Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
    Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

    Remember: Some fields can be location specific with the common referral process:
    Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
    To update these items you have to edit each Healthcare Service@Location separately.

    ADDITONAL NOTES:
    • The info icon after the All Locations drop down will be visible to ARD Administrators.
    • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

     

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