Level 1, MSK Clinic
28 Oki Drive NW
Calgary Alberta
T3B 6A8

403-955-7877

No-Show Policy

• If you miss an appointment, you will have one month from the date of the missed appointment to call back and rebook; otherwise, your referral will be closed, and you will need a new referral.
• If you miss a second appointment, you will be discharged from the clinic and will need a new referral to be seen. Missing an appointment also means that we miss the opportunity to see another patient who needs care.

Important Information for Patients (handout)

Important Information to Know BEFORE Your Appointment

• Many patients are waiting for an appointment. Please provide 24 hours' notice if you need to change or cancel your appointment, so we have time to fill the vacant slot. Appointments can only be rescheduled a maximum of two times. To make any changes to your appointment, please contact the ACH Orthopedics Clinic directly at 403-955-7877.
• You will receive an automated call reminder approximately 7 days before your scheduled appointment. It is essential to press 1 to confirm your child's appointment. Additionally, please ensure that the contact information on file is accurate.
• This is an extremely busy clinic, so it is crucial to arrive on time for your appointment. If you are more than 15 minutes late for your scheduled appointment, you may be asked to reschedule for another day.
• Unaccompanied minors are not permitted to attend appointments. All minors must be accompanied by a responsible adult, such as a parent or legal guardian.
• All adolescents must attend their initial appointment with a legal guardian. Follow-up appointments for these adolescents may be allowed without a legal guardian at the physician's discretion. Please call the clinic at least 24 to 48 hours before your scheduled appointment to confirm if this applies to you. This ensures proper management of consents and medical decisions, as well as appropriate support during the visit.

Preparation for the Clinic Day

• If your child is sick on the day of the appointment, please call the clinic at 403-955-7877 for further advice before heading to the hospital.
• Please bring your child’s Alberta Personal Health Card
• Appropriate clothing for your child so an examination can be completed (i.e. shorts and/or a t-shirt)
• Any equipment/devices that may be required for your clinic visit (i.e. wheelchair, braces, communication devices)
• Any questions or concerns that you may have for your child’s medical or rehabilitation team.

ACH Orthopedic/Fracture Clinic is located on the main level of the Alberta Children's Hospital. From the main entrance go straight ahead until you pass the elevator (on your left side), turn left at the eagle statue, and go down the hallway – look for “Musculoskeletal Clinics” sign, this is first clinic on your left by the fist tank.

Please check in at the first reception desk.

Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express).
Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.

Alberta Children's Hospital Parking Map

This facility is wheelchair accessible and has an elevator on site