6715 Centre Street NW
Calgary Alberta
T2K 4Y5

1-844-527-1160 (Registration)

AHLP Supervised Exercise Missed Appointment Policy

Patients who miss their initial appointment will need to phone our call centre to book a new appointment with the next available clinician. If referred by a healthcare professional, a letter will be sent indicating the patient was unable to be contacted. If the patient does not reschedule within 90 days, clerks will send a notification to the referral source stating the referral has been closed.

For subsequent appointments, the responsible clinician will reschedule directly with the patient. Patients will be discharged if they miss 2 consecutive appointments in a row without notice or if they are unable to be reached 30 days after their first no-show.

For group appointments (i.e. group exercise sessions), clinicians will follow up with patients after 3 unexplained absences to problem-solve barriers to participation. Patients may be enrolled in another session if necessary.

• Bring your Alberta health care card and a piece of government issued photo ID.
• Check in at reception 15 minutes prior to your scheduled appointment time.
• You may bring a family member or significant other during your consultation.
• Please make sure to have someone with you if you are unable to communicate in English.