Long COVID Follow Up Clinic   at
Peter Lougheed Centre
Connect Care Specialty: General Internal Medicine Connect Care Department: CGY PLC POSTCOVID FOLLOWUP CL
Alberta Health Services - Calgary Zone





Estimated time to routine appointment: Not Available
SERVICE DESCRIPTION
The clinic addresses Covid symptoms in patients where their symptoms last longer then 3 months post diagnosis.
This service provides information and connections to patients in South Calgary areas and the South Zone of Alberta.
NOTE: If you have completed a Post COVID Functional Scale and Symptom Checklist (PCFS), please include with referral.
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury.  Patients with potentially life-threatening conditions should immediately phone 9-1-1.  If an emergency consult is required, providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury.  Patients with potentially life-threatening conditions should immediately phone 9-1-1.  If an emergency consult is required, providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
URGENT REFERRAL PROCESS
Direct patients to the nearest Urgent Care Center if they are experiencing unexpected, but non-life threatening health concerns, illness or injury that require same day/evening treatment.  Patients can call Health Link by dialing 8-1-1 for nurse advice and health information.  If an urgent consult is required providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
Direct patients to the nearest Urgent Care Center if they are experiencing unexpected, but non-life threatening health concerns, illness or injury that require same day/evening treatment.  Patients can call Health Link by dialing 8-1-1 for nurse advice and health information.  If an urgent consult is required providers can call RAAPID NORTH (patients north of Red Deer) at 1-800-282-9911 or 780-735-0811 or RAAPID SOUTH (patients in and south of Red Deer) at 1-800-661-1700 or 403-944-4486.
ROUTINE REFERRAL PROCESS
  1. Referrals may be submitted in two ways.
    1. PCAT is on Connect Care, use the ambulatory referral order in Connect Care CALGARY ZONE PULMONARY CAT
    2. Using Alberta Netcare, submit a request for a specialist appointment via eReferral Consult Request. For more information, see eReferral - Alberta Netcare
    3. Fax the completed referral form along with relevant documentation and clinic notes to the Long COVID Central Access and Triage number: 403-592-3130.NOTE: If you have completed a Post COVID Functional Scale and Symptom Checklist (PCFS), please include with referral.
  1. Referrals may be submitted in two ways.
    1. PCAT is on Connect Care, use the ambulatory referral order in Connect Care CALGARY ZONE PULMONARY CAT
    2. Using Alberta Netcare, submit a request for a specialist appointment via eReferral Consult Request. For more information, see eReferral - Alberta Netcare
    3. Fax the completed referral form along with relevant documentation and clinic notes to the Long COVID Central Access and Triage number: 403-592-3130.NOTE: If you have completed a Post COVID Functional Scale and Symptom Checklist (PCFS), please include with referral.
ELIGIBILITY REQUIREMENTS
Patients MUST:

  • Have a documented prior COVID infection or have suspected COVID-19 diagnosed by MD/NP in the setting of exposure and clinical symptoms consistent with COVID-19
  • Be at least 12 weeks post COVID diagnosis
  • Must be 18 years or older
  • Referrals will be accepted from the Central Zone (Red Deer and south ONLY), Calgary Zone and South Zone
  • Must be a resident of Alberta or a Student residing in Alberta for
Patients MUST:

  • Have a documented prior COVID infection or have suspected COVID-19 diagnosed by MD/NP in the setting of exposure and clinical symptoms consistent with COVID-19
  • Be at least 12 weeks post COVID diagnosis
  • Must be 18 years or older
  • Referrals will be accepted from the Central Zone (Red Deer and south ONLY), Calgary Zone and South Zone
  • Must be a resident of Alberta or a Student residing in Alberta for school.


Plus a minimum of ONE of the following:

  • Emergence of new symptoms such as autonomic, respiratory, cardiac, endocrine, neurological, etc. for >12 weeks not attributed to another chronic condition
  • Persistent functional challenges including brain fog, fatigue, mobility concerns, mood/anxiety for >12 weeks.  Post COVID Functional Scale (PCFS) score of 3 or 4.
  • Complex multi-system concerns impacting social safety net, ability to self-manage, or lack of financial resources since COVID diagnosis.
  • Required hospitalization, multiple subsequent visits to the ED/hospital, or family physician due to ongoing symptoms of COVID.
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REFERRAL PHONE
403-943-5788
REFERRAL FAX
403-592-3130
PHONE
403-943-5788
FAX
403-592-3130
REFERRAL GUIDELINES
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
Long COVID-19
Medication List (dose, frequency, route)
| Within 1 month

Past medical history
| Within 1 month

CXR - Chest X-ray
| Within 1 month

Complete blood count
| Within 1 month

Creatine
| Within 1 month

Electrolytes normal
| Within 1 month

Ongoing anxiety or issues with mental health 12 weeks post COVID infection
| Current

Ongoing fatigue 12 weeks post COVID infection
| Current

Postural Vital Signs
| Within 1 month
ADDITIONAL DETAILS
Chest pain please add: Troponin, BNP, extended electrolytes, TSH.
Neurologic complaints please add: B12 level, extended electrolytes, TSH, HbA1C, ALT, ALP, bilirubin. 
Renal complaints please add: urinalysis, urine protein to creatinine ratio)

All within 1 month
ADDITIONAL SERVICE DETAILS
This service provides information and connections to patients in the North Calgary areas in their preferred language through language line.
 At this time South Calgary area is only seeing respiratory focused patients.  We hope to expand that service in the near future.
COMMUNICATION PROCESS
Communication of referral receipt to referral
source will occur within 2 calendar days.
 
Communication of appointment details or wait list status to patient and referral
source will occur within 14 calendar days.
 
Communication of initial appointment outcomes to referral
source will occur within 7 calendar days.
 
MISSED APPOINTMENT GUIDELINES
Please call to cancel with as much notice as possible (48 hours or more) as this allows us to book another patient in that individual appointment spot.     
 
A late cancellation is when you call the day of your individual appointment to cancel. Please give a brief reason why you have late cancelled. A no-show is when you do not attend your appointment and we have not received a message from
Please call to cancel with as much notice as possible (48 hours or more) as this allows us to book another patient in that individual appointment spot.     
 
A late cancellation is when you call the day of your individual appointment to cancel. Please give a brief reason why you have late cancelled. A no-show is when you do not attend your appointment and we have not received a message from you.   

If You No-Show or Late Cancel: 

If you no-show and/or late cancel we will discuss your attendance with you. We may explore barriers to your attendance such as transportation, personal stressors, or your interest and motivation for the program. If solutions cannot be found, your team may discharge you from Long COVID Program.
 

Tips to Prevent No-shows and Late Cancellations:
    • Write your appointments on a calendar you see every day or add to your mobile phone.    


    • Ask Reception to provide you with a printout of your upcoming appointments.   
       
    • Talk to the Nurse Practitioner or Registered Nurse if you have barriers to attending.   
       
    • Talk to the Nurse Practitioner or Registered Nurse if you are not interested in the treatment offered, dissatisfied with your last appointment, or concerned about how treatment is going.
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DIRECTIONS
There are 2 sites that offer appts.  Peter Lougheed Centre and Rockyview Hospital.
There are 2 sites that offer appts.  Peter Lougheed Centre and Rockyview Hospital.
PARKING INSTRUCTIONS
ADDRESS
3500 26 Avenue NE
Calgary Alberta
T1Y 6J4
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
WHEELCHAIR ACCESSIBILITY
Yes

On major bus route.


The primary purpose of the All Locations list is to let the user easily access any location of a service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the service@location has referral information attached to it.
  • Brown means the service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the service@location's status to something other than Current
    • It was deleted if it is an ARD service@location.
Green  and Brown are always at the top of the list. These are the Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Service@Locations to ones that are current.

Common Scenario:
A Service moves from one location to another. In this case the IA Service@Location record will be made defunct (non-current) and a new Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Service@Location to a current service@location.

Individual referral process
  1. Click on a non-current (Red) Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Service@Location to the current one.
  6. Repeat these steps for each Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Service@Location with common referral info is with current status for this service; One or more Service@Locations where replaced by new one.
  1. Click on any current Service@Location whether it has referral info (Green) or not (Brown).
  2. The service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Service@Locations for a service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current service locations.
Generally we want to replicate current common referral info to new or replaced service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Service@Location to another.

 

V4.12