Long COVID Follow Up Clinic   at
Peter Lougheed Centre
This service accepts referrals via its central access office
Click for Central Access office
Connect Care Specialty: General Internal Medicine
Connect Care Department: CGY PLC LONG COVID CL
Estimated time to routine appointment: Not Available
Alberta Health Services - Calgary Zone
REFERRAL PROCESS
This service only accepts referral via Central Access Triage office.
This page only displays patient resources and appointment navigation information for this service.
To make a referral, please refer to the Central Access Triage profile.
This service only accepts referral via Central Access Triage office.
This page only displays patient resources and appointment navigation information for this service.
To make a referral, please refer to the Central Access Triage profile.
SERVICE DESCRIPTION
The clinic addresses Covid symptoms in patients where their symptoms last longer then 3 months post diagnosis.This service provides information and connections to patients in South Calgary areas and the South Zone of Alberta. NOTE: If you have completed a Post COVID Functional Scale and Symptom Checklist (PCFS), please include with referral.
The clinic addresses Covid symptoms in patients where their symptoms last longer then 3 months post diagnosis.This service provides information and connections to patients in South Calgary areas and the South Zone of Alberta. NOTE: If you have completed a Post COVID Functional Scale and Symptom Checklist (PCFS), please include with referral.
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 2 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 7 calendar days.
ADDITIONAL SERVICE DETAILS
This service provides information and connections to patients in the North Calgary areas in their preferred language through language line.
 At this time South Calgary area is only seeing respiratory focused patients.  We hope to expand that service in the near future.
This service provides information and connections to patients in the North Calgary areas in their preferred language through language line.
 At this time South Calgary area is only seeing respiratory focused patients.  We hope to expand that service in the near future.
 
PHONE
403-943-5788
LINKED SPECIALISTS
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Please call to cancel with as much notice as possible (48 hours or more) as this allows us to book another patient in that individual appointment spot.     
 
A late cancellation is when you call the day of your individual appointment to cancel. Please give a brief reason why you have late cancelled. A no-show is when you do not attend your appointment and we have not received a message from you.   

If You No-Show or Late Cancel: 

If you no-show and/or late cancel we will discuss your attendance with you. We may explore barriers to your attendance such as transportation, personal stressors, or your interest and motivation for the program. If solutions cannot be found, your team may discharge you from Long COVID Program.
Tips to Prevent No-shows and Late Cancellations:
    • Write your appointments on a calendar you see every day or add to your mobile phone.    
    • Ask Reception to provide you with a printout of your upcoming appointments.   
       
    • Talk to the Nurse Practitioner or Registered Nurse if you have barriers to attending.   
       
    • Talk to the Nurse Practitioner or Registered Nurse if you are not interested in the treatment offered, dissatisfied with your last appointment, or concerned about how treatment is going.
Please call to cancel with as much notice as possible (48 hours or more) as this allows us to book another patient in that individual appointment spot.     
 
A late cancellation is when you call the day of your individual appointment to cancel. Please give a brief reason why you have late cancelled. A no-show is when you do not attend your appointment and we have not received a message from you.   

If You No-Show or Late Cancel: 

If you no-show and/or late cancel we will discuss your attendance with you. We may explore barriers to your attendance such as transportation, personal stressors, or your interest and motivation for the program. If solutions cannot be found, your team may discharge you from Long COVID Program.
Tips to Prevent No-shows and Late Cancellations:
    • Write your appointments on a calendar you see every day or add to your mobile phone.    
    • Ask Reception to provide you with a printout of your upcoming appointments.   
       
    • Talk to the Nurse Practitioner or Registered Nurse if you have barriers to attending.   
       
    • Talk to the Nurse Practitioner or Registered Nurse if you are not interested in the treatment offered, dissatisfied with your last appointment, or concerned about how treatment is going.
 
HOURS OF OPERATION
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 4:00 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 4:00 pm
   
 
ADDRESS
3500 26 Avenue NE
Calgary Alberta
T1Y 6J4
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Peter Lougheed Centre is located at 3500 26 Ave NE, Calgary, AB
Peter Lougheed Centre is located at 3500 26 Ave NE, Calgary, AB
 
WHEELCHAIR ACCESSIBILITY
Yes

On major bus route an lifts on site.

 
PARKING INSTRUCTIONS
 
VIRTUAL APPOINTMENT INFORMATION
 
 

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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