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International Adoption Clinic   at
Calgary 3820 24 Avenue NW
Connect Care Specialty: Developmental and Behavioural Pediatrics
Connect Care Department: CGY CDC CHILD DEV SVCS
Estimated time to routine appointment: Not Available
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
The International Adoption Clinic cares for children who have been adopted from countries outside of Canada.Services include:
  • assessment of the child’s medical, behavioral, psychological and developmental needs
  • scheduled visits at 2-3 weeks, 2 months, 6 months and 12 months post arrival in Canada
  • referrals to programs and services that support early intervention
We provide diagnostic assessment and do not provide assessment, diagnosis, or treatment for mental health disorders.
The International Adoption Clinic cares for children who have been adopted from countries outside of Canada.Services include:
  • assessment of the child’s medical, behavioral, psychological and developmental needs
  • scheduled visits at 2-3 weeks, 2 months, 6 months and 12 months post arrival in Canada
  • referrals to programs and services that support early intervention
We provide diagnostic assessment and do not provide assessment, diagnosis, or treatment for mental health disorders.
ROUTINE REFERRAL PROCESS
Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.


Referrals accepted from:
Primary Care Physicians
Community Pediatricians

Referrals can be faxed to 403-476-7750.  Parents can also self refer to the clinic by calling 403-955-5916.  

Referrals are triaged by Calgary Zone Child Development Services Central Access and Triage (CAT).
Non-Connect Care Users: Complete the referral form and send it to the service using the contact information in this profile.

Connect Care Users: Use the Ambulatory Referral Order to the respective specialty in Connect Care.


Referrals accepted from:
Primary Care Physicians
Community Pediatricians

Referrals can be faxed to 403-476-7750.  Parents can also self refer to the clinic by calling 403-955-5916.  

Referrals are triaged by Calgary Zone Child Development Services Central Access and Triage (CAT).
URGENT REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
EMERGENCY REFERRAL PROCESS
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
Direct patients to the nearest Emergency Department if they are experiencing a serious illness or injury. Patients with potentially life threatening conditions should immediately phone 9-1-1.
ELIGIBILITY REQUIREMENTS
Child Development Serivces Criteria and Forms located on the Family Community Resource Center (FCRC). 

Children birth to age 17 at the time of referral, who have been adopted from a country outside of Canada.
Inclusion Criteria
  • Internationally adopted children between the ages of 0-17
  • Please note: Dr. Sonia Menard provides pre adoption consultation for prospective internal adoptions which includes parents of children being adopted from a country outside of Canada that wish consultation from a developmental pediatrician prior to having the child in their home
Exclusion Criteria
  • Requests for developmental treatment of children who have been adopted from a country outside of Canada.
Child Development Serivces Criteria and Forms located on the Family Community Resource Center (FCRC). 

Children birth to age 17 at the time of referral, who have been adopted from a country outside of Canada.
Inclusion Criteria
  • Internationally adopted children between the ages of 0-17
  • Please note: Dr. Sonia Menard provides pre adoption consultation for prospective internal adoptions which includes parents of children being adopted from a country outside of Canada that wish consultation from a developmental pediatrician prior to having the child in their home
Exclusion Criteria
  • Requests for developmental treatment of children who have been adopted from a country outside of Canada.
ADDITIONAL SERVICE DETAILS
COMMUNICATION PROCESS
  • Communication of referral receipt to referral source will occur within 7 calendar days.
  • Communication of appointment details or wait list status to patient and referral source will occur within 14 calendar days.
  • Communication of initial appointment outcomes to referral source will occur within 30 calendar days.
 
PHONE
Main Reception 403-955-5900
Referral 403-955-5916
FAX
Referral 403-476-7750
REFERRAL FORM

Referral Form
For all other inquiries, please call reception at 403-955-5900.


Referral Form
For all other inquiries, please call reception at 403-955-5900.

CLICK + TO VIEW REFERRAL GUIDELINES
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Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Timing
Additional Details
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Adoption
Post Adoption: If known, please include the date the patient arrived in Canada and where they arrived from.
 
At time of referral
Pre Adoption: Family to call Central Access and Referral Management at 403-955-5916. Family will be given contact information for Dr. Menard who is able to provide pre- adoption services.
 
At time of referral
Pre-adoption counselling can be provided to the family who is considering, or in the process of, an international adoption.
PATIENT APPOINTMENT INFORMATION
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MISSED APPOINTMENT GUIDELINES
 
HOURS OF OPERATION
Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
   
 
ADDRESS
3820 24 Avenue NW
Calgary Alberta
T3B 2X9
PATIENT APPOINTMENT INSTRUCTIONS
 
DIRECTIONS
Clinic is located on the second floor of the Child Development Centre, which is the grey building across the street from the Alberta Childrens Hospital.
Alberta Children's Hospital is located on the corner of 24 Avenue NW and West Campus Drive NW.
Clinic is located on the second floor of the Child Development Centre, which is the grey building across the street from the Alberta Childrens Hospital.
Alberta Children's Hospital is located on the corner of 24 Avenue NW and West Campus Drive NW.
 
PHONE
Main Reception 403-955-5900
Referral 403-955-5916
PATIENT RESOURCES
 
PARKING INSTRUCTIONS
Lot #53 is a University of Calgary outdoor, metered parking lot that is east of the CDC building.
Underground parking is also available at the Alberta Childrens Hospital. Access is near the main entrance of the hospital.
Alberta Children's Hospital's rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express).
Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
Lot #53 is a University of Calgary outdoor, metered parking lot that is east of the CDC building.
Underground parking is also available at the Alberta Childrens Hospital. Access is near the main entrance of the hospital.
Alberta Children's Hospital's rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express).
Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
 
EMAIL
VIRTUAL APPOINTMENT INFORMATION
 
 
WHEELCHAIR ACCESSIBILITY
Yes

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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