Back to search results
This healthcare service has 1 current healthcare service locations.
Email Profile Link
Emergency Information 
All Locations for Service ▼
PACT Community Treatment Order Case Management (PACT CTO CM)   at
Sheldon M. Chumir Health Centre
Specialty: Addiction and Mental Health
Connect Care Department: CGY SMCC AMH PACT CTO
Estimated time to routine appointment: Within 2 weeks
Alberta Health Services - Calgary Zone
SERVICE DESCRIPTION
AHS clinician and CPS officer provide assertive and intensive case management for clients under a CTO (Community Treatment Order).PACT-CTO Case Management Team partners an AHS clinician (RN / RPN) with a CPS officer to manage identified clients who are under a Community Treatment Order. These teams utilize an assertive and intensive case management approach, and offender management strategy that combines crime reduction, enforcement strategies, and mental health treatment. This is done through effective engagement, supervision, and support while balancing the protection of public with the treatment of the client.
AHS clinician and CPS officer provide assertive and intensive case management for clients under a CTO (Community Treatment Order).PACT-CTO Case Management Team partners an AHS clinician (RN / RPN) with a CPS officer to manage identified clients who are under a Community Treatment Order. These teams utilize an assertive and intensive case management approach, and offender management strategy that combines crime reduction, enforcement strategies, and mental health treatment. This is done through effective engagement, supervision, and support while balancing the protection of public with the treatment of the client.
ELIGIBILITY REQUIREMENTS
To qualify access this service, individuals must meet all applicable criteria listed below:
  • Resides within the City of Calgary
  • Primary psychotic mental health diagnosis
  • Community Treatment Order (CTO) is currently in place, or issuance is planned
  • Current safety concerns with risk of aggression or violence significant enough to require police involvement to meet treatment needs
  • Requires intensive and assertive community outreach and case management
  • History of non¿compliance with treatment
  • Currently receiving at least one long¿acting injectable (LAI)
  • Previously referred to other CTO community care providers with unsuccessful engagement; needs cannot be met by less intensive services
To qualify access this service, individuals must meet all applicable criteria listed below:
  • Resides within the City of Calgary
  • Primary psychotic mental health diagnosis
  • Community Treatment Order (CTO) is currently in place, or issuance is planned
  • Current safety concerns with risk of aggression or violence significant enough to require police involvement to meet treatment needs
  • Requires intensive and assertive community outreach and case management
  • History of non¿compliance with treatment
  • Currently receiving at least one long¿acting injectable (LAI)
  • Previously referred to other CTO community care providers with unsuccessful engagement; needs cannot be met by less intensive services
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Please email  PACTCTO.Calgary@ahs.ca to request the most up-to-date referral form. Once completed, return the form by email or fax using the contact information provided in this profile.
Please email  PACTCTO.Calgary@ahs.ca to request the most up-to-date referral form. Once completed, return the form by email or fax using the contact information provided in this profile.
REFERRAL PROCESS - FOR CONNECT CARE USERS
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CGY SMCC PACT CTO in the “To Department” section use the smart phrase .CZAMHPACTCTOREFERRAL and complete the order.
Send an Internal Referral using the Ambulatory Referral Order to Addiction and Mental Health, type CGY SMCC PACT CTO in the “To Department” section use the smart phrase .CZAMHPACTCTOREFERRAL and complete the order.
ADDITIONAL SERVICE DETAILS
Previous attempts to be supported by other AMH programs.
Justice system involvement.
Previous attempts to be supported by other AMH programs.
Justice system involvement.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 14 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 21 days.
  • Appointment outcome to referral source within 30 days.
 
FAX
403-668-2167
REFERRAL FAX
403-668-2167
REFERRAL FORM
Please provide a written communication
Please provide a written communication
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Assertive outreach in mental health care
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Community outreach worker service case management
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Involved with police
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mental health care management
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Mental health disorder
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Physical aggression
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
+-
Support for transition between environments
Medication List (dose, frequency, route)
 
Within 1 month
Past medical history
 
Within 1 month
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
Not Applicable
Not Applicable
 
HOURS OF OPERATION
Monday: 8:00 am - 6:00 pm
Tuesday: 8:00 am - 6:00 pm
Wednesday: 8:00 am - 6:00 pm
Thursday: 8:00 am - 6:00 pm
Friday: 8:00 am - 6:00 pm
Description:
Service not available on holidays.
   
 
ADDRESS
7th Floor
1213 4 Street SW
Calgary Alberta
T2R 0X7
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
 
DIRECTIONS
Sheldon M. Chunir Health Centre is located in downtown Calgary at the intersection of 12 Avenue SW and 4 Street SW. PACT is on the 7th floor.
Sheldon M. Chunir Health Centre is located in downtown Calgary at the intersection of 12 Avenue SW and 4 Street SW. PACT is on the 7th floor.
 
PHONE
 
PARKING INSTRUCTIONS
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express).
Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
Rates apply 24 hours per day, and are in effect for all public parkers, including those with provincially issued placards for persons with disabilities.
Paystations accept Canadian coins, Canadian bills or credit card (Visa, MasterCard, and American Express).
Parking Office and Kiosk accept payment by cash, credit card, debit or cheque.
 
EMAIL
PACT.Calgary@ahs.ca
VIRTUAL APPOINTMENT INFORMATION
Virtial appointments can be provided.
Virtial appointments can be provided.
 
 
WHEELCHAIR ACCESSIBILITY
Yes

This facility is wheelchair accessible and has an elevator on site.


The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

About Us
Terms of Use
Privacy Statement
Disclaimer
ARD Partners
Search Tips
Back to top
FAQ
Contact Us
V6.6