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This healthcare service has 1 current healthcare service locations.
Emergency Information 
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South Calgary Otolaryngology   at
506 71st Ave SW
Specialty: Otolaryngology
Estimated time to routine appointment: Not Available
NON AHS
SERVICE DESCRIPTION
General Otolaryngology with special interests in Laryngology and laryngeal diseases.
Including laryngeal diseases (airway, swallowing, voice disorders), head and neck masses, thyroid/salivary gland disease. Cancer/suspected cancer, airway, severe dysphagia prioritized. Will see patients with Laryngeal disorders, Head and Neck cancer, Salivary gland disease with priority. Will see general otolaryngology patients.
General Otolaryngology with special interests in Laryngology and laryngeal diseases.
Including laryngeal diseases (airway, swallowing, voice disorders), head and neck masses, thyroid/salivary gland disease. Cancer/suspected cancer, airway, severe dysphagia prioritized. Will see patients with Laryngeal disorders, Head and Neck cancer, Salivary gland disease with priority. Will see general otolaryngology patients.
ELIGIBILITY REQUIREMENTS
No complex vertigo patients, no patients requiring ear surgery, no patients younger than 14.
No complex vertigo patients, no patients requiring ear surgery, no patients younger than 14.
Referral instructions for primary care, community care, private
providers etc. who do not send referrals via Connect Care.
REFERRAL PROCESS - FOR NON-CONNECT CARE USERS
Complete a referral letter and fax it to the service using the contact information in this profile.

For urgent or emergent referrals call using the contact information listed in this profile and book a telephone consult or contact them through Specialist Link.
Complete a referral letter and fax it to the service using the contact information in this profile.

For urgent or emergent referrals call using the contact information listed in this profile and book a telephone consult or contact them through Specialist Link.
REFERRAL PROCESS - FOR CONNECT CARE USERS
An Outgoing Referral is required for this service.  Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.  Outgoing orders are not sent electronically and require processing in workqueue 5.
An Outgoing Referral is required for this service.  Change the referral class to “Outgoing Referral” on the Ambulatory Order and complete order.  Outgoing orders are not sent electronically and require processing in workqueue 5.
ADDITIONAL SERVICE DETAILS
General Otolaryngologists with special interests in Laryngology and laryngeal diseases.

Primarily limited to laryngeal diseases (airway, swallowing, voice disorders), head and neck masses, thyroid/salivary gland disease. Cancer/suspected cancer, airway, severe dysphagia prioritized. Will see patients with Laryngeal disorders, Head and Neck cancer, Salivary gland disease with priority.
General Otolaryngologists with special interests in Laryngology and laryngeal diseases.

Primarily limited to laryngeal diseases (airway, swallowing, voice disorders), head and neck masses, thyroid/salivary gland disease. Cancer/suspected cancer, airway, severe dysphagia prioritized. Will see patients with Laryngeal disorders, Head and Neck cancer, Salivary gland disease with priority.
COMMUNICATION PROCESS
  • Referral receipt to referring source within 10 days.
  • Acceptance via appointment details or wait list status letter to referring source and patient within 10 days.
  • Appointment outcome to referral source within 10 days.
 
PHONE
403-228-3300 ext 4003
FAX
403-228-3349
REFERRAL PHONE
403-228-3300 ext 4003
REFERRAL FAX
403-228-3349
REFERRAL FORM
Consultation request referral letter to be submitted to our service via fax.
Consultation request referral letter to be submitted to our service via fax.
REFERRAL ADVICE
Specialist LINK
CLICK + TO VIEW REFERRAL GUIDELINES
+-
Routine Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Attachment of bone anchored hearing prosthesis
  • Audiogram
  • BAHA Referral Form
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
BAHA - Bone anchored hearing aid
+-
Change in voice
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
Change in Voice (has to be persistent dysphonia > 4 weeks)
+-
Chronic airway obstruction
  • CT Sinus
  • Sleep Study
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Chronic ear disease
  • Audiogram
  • CT temporal bones
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Chronic tonsillitis
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
Chronic Tonsillitis ( has to be >12 weeks)
+-
Conductive hearing loss
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Consultation
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Deafness of left ear
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Deafness of right ear
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Disorder of salivary gland
  • CT neck
  • Thyroid Ultrasound / Neck Ultrasound
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Disorder of the larynx
Thyroid Ultrasound / Neck Ultrasound
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Drainage from external ear canal
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Dysphagia
Barium Esophagram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Ear deformity
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Ear pain
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
Ear Pain (otalgia has to be persistent)
+-
Ear pressure sensation
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
Ear Pressure Sensation (ear fullness, eustachian tube dysfunction)
+-
Epistaxis
Blood work including coagulation profile
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Facial deformity
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Facial nerve palsy
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
Facial Nerve Palsy (has to be acute <1 days)
+-
Facial nerve paralysis
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
Facial Nerve Paralysis (Chronic Facial Palsy has to be >1 days)
+-
Foreign body in ear
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Fracture of nasal bones
CT facial bones
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Globus sensation
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Head and neck incision
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Hearing loss
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
Hearing Loss (not sudden)
+-
Infection of ear
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Loss of voice
Thyroid Ultrasound / Neck Ultrasound
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Mass of head and/or neck
  • CT Scan head and neck
  • CT neck with contrast
  • Thyroid Ultrasound / Neck Ultrasound
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Middle ear effusion
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
Middle Ear Effusion (has to be persistent for >3 months)
+-
Mixed hearing loss
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Nasal deformity
  • CT Sinus
  • Failed nasal corticosteroid trial (4-6 weeks)
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Nasal mass
  • CT Sinus
  • Failed nasal corticosteroid trial (4-6 weeks)
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Nasal obstruction
  • CT Sinus
  • Failed nasal corticosteroid trial (4-6 weeks)
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Obstructive sleep apnea
Sleep Study
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Papilloma of nasal vestibule
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
Sinonasal papilloma
+-
Recurrent acute otitis media
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Recurrent acute tonsillitis
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Rhinitis
  • CT Sinus
  • Failed nasal corticosteroid trial (4-6 weeks)
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Salivary gland mass
  • CT neck with contrast
  • Thyroid Ultrasound / Neck Ultrasound
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Sinusitis
  • CT Sinus
  • Failed nasal corticosteroid trial (4-6 weeks)
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
Sinusitis (Rhinosinusitis)
+-
Skin cancer
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Sudden sensorineural hearing loss
  • Audiogram
  • SSHL Referral Form
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Suspected head and neck cancer
  • CT neck with contrast
  • Thyroid Ultrasound / Neck Ultrasound
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Suspected parathyroid disease
  • Calcium Serum
  • Sestamibi
  • Thyroid Ultrasound / Neck Ultrasound
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Thyroid disorder
  • Thyroid Hormone Test
  • Thyroid Ultrasound / Neck Ultrasound
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Thyroid mass
  • Thyroid Hormone Test
  • Thyroid Ultrasound / Neck Ultrasound
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Tinnitus
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Tracheostomy present
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
Tracheostomy (Non Physician Service)
+-
Trauma of eardrum
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Tympanic membrane perforation
Audiogram
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Vertigo
  • Audiogram
  • Complete Vestibular Physiotherapy Consult
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
+-
Urgent Reason for Referral
Access Targets convey the clinically appropriate timeframe patients should be seen within, by reason for referral and priority level.
Access Target
Required Information/Investigations
Investigation Timing
Additional Details
+-
Suspected head and neck cancer
  • CT neck with contrast
  • Thyroid Ultrasound / Neck Ultrasound
 
N/A
All referrals must have complete demographics including:
  • Name
  • Date of birth
  • Current address
  • Primary contact number
  • Health care number
  • Confirmed e-mail address
  • Physician name with signature and valid PRAC ID
  • Clearly stated ENT question
 
N/A
PATIENT APPOINTMENT INFORMATION
Email
Print
 
MISSED APPOINTMENT GUIDELINES
We request cooperation with ensuring that every appointment is attended, by calling 403.228.3300 ext.4003 1 week prior to appointment to confirm that patient will be attending. There are hundreds of people waiting to see the specialist, therefore unconfirmed appointments will be cancelled and offered to other patients. We also send out some appointment reminders closer to the appointment. If patient misses an appointment without calling us to reschedule with at least 24 hours notice, they will be charged a $100 rescheduling fee to rebook.
We request cooperation with ensuring that every appointment is attended, by calling 403.228.3300 ext.4003 1 week prior to appointment to confirm that patient will be attending. There are hundreds of people waiting to see the specialist, therefore unconfirmed appointments will be cancelled and offered to other patients. We also send out some appointment reminders closer to the appointment. If patient misses an appointment without calling us to reschedule with at least 24 hours notice, they will be charged a $100 rescheduling fee to rebook.
 
HOURS OF OPERATION
Monday: 09:00 am - 03:00 pm
Tuesday: 09:00 am - 03:00 pm
Wednesday: 09:00 am - 03:00 pm
Thursday: 09:00 am - 03:00 pm
Friday: 09:00 am - 03:00 pm
   
 
ADDRESS
201-506 71st Ave SW
Calgary Alberta
T2V 4V4
PATIENT APPOINTMENT INSTRUCTIONS
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
  • Bring your Alberta health care card and a piece of government issued photo ID.
  • Check in at reception 15 minutes prior to your scheduled appointment time.
  • You may bring a family member or significant other during your consultation.
  • Please make sure to have someone with you if you are unable to communicate in English.
 
DIRECTIONS
Located in Suite 201.
You can enter on either the South or North entrance.
Take elevator to 2nd floor.
You can take the stairs to 2nd floor.
Located in Suite 201.
You can enter on either the South or North entrance.
Take elevator to 2nd floor.
You can take the stairs to 2nd floor.
 
PHONE
403-228-3300 ext 4003
 
PARKING INSTRUCTIONS
Free parking located around the building and on the street.
Free parking located around the building and on the street.
 
EMAIL
southcalgaryohns.medical@gmail.com
VIRTUAL APPOINTMENT INFORMATION
 
PARKING MAP
 
WHEELCHAIR ACCESSIBILITY
Wheelchair access is located on the southside of the building.

The primary purpose of the All Locations list is to let the user easily access any location of a healthcare service without going back to the main search screen.

The locations listed have 3 background colors:
  • Green means the healthcare service@location has referral information attached to it.
  • Brown means the healthcare service@location never had referral information attached to it, or it has unpublished referral information.
  • Red means
    • IA changed the healthcare service@location's status to something other than Current
    • It was deleted if it is an ARD healthcare service@location.
Green  and Brown are always at the top of the list. These are the Healthcare Service@Locations with the status of Current.
The Red list at the bottom consists of non-current Healthcare Service@locations that once had Published referral information in the ARD.
If the referral information was never published in ARD the Healthcare Service@location will not show in the Red list.

The secondary purpose of the All Locations list is to allow ARD Administrators to recover (copy) referral information from the non-current Healthcare Service@Locations to ones that are current.

Common Scenario:
A Healthcare Service moves from one location to another. In this case the IA Healthcare Service@Location record will be made defunct (non-current) and a new Healthcare Service@Location record will be created with a current status. In this scenario the captured referral guidelines in ARD can become "orphaned" as they are not attached to any current IA healthcare service.

Categories of non-current or orphaned referral guidelines: INDIVIDUAL and COMMON.
The REFERRAL GUIDELINES section of the profile has the prefix INDIVIDUAL or COMMON to help you choose the method below when transferring referral guidelines from a non-current Healthcare Service@Location to a current healthcare service@location.

Individual referral process
  1. Click on a non-current (Red) Healthcare Service@Location at the bottom of the All Locations list.
  2. The non-current referral info is displayed with the link Copy this Referral Process to another Healthcare Service@Location link on the upper right hand corner. Click on the copy link.
  3. Choose a current location (Green or Brown) from the All Locations list. This will be the Healthcare Service@Location you are pasting the referral info into.
  4. The system will display the Edit Referral Info screen populated with the referral info from the non-current Healthcare Service@Location you viewed in the first step.
  5. Click Save and the referral info is transferred from the non-current Healthcare Service@Location to the current one.
  6. Repeat these steps for each Healthcare Service@Location that needs attention.

Common referral process - 2 sub cases.
Case 1: At least 1 current Healthcare Service@Location with common referral info is with current status for this healthcare service; One or more Healthcare Healthcare Service@Locations where replaced by new one.
  1. Click on any current Healthcare Service@Location whether it has referral info (Green) or not (Brown).
  2. The healthcare service location opens in the Edit Referral Info screen populated with the current common referral info.
  3. Save it. 
  4. All locations will be updated with the common referral information, including all the locations that don't have referral info yet (Brown). The non-current referrals (Red) will also be updated.
Case 2:  All Healthcare Healthcare Service@Locations for a healthcare service are set to a non-current status and replaced by new ones. In this case there is no current additional referral info to copy from, so the only alternative is to pick up the non-current common referral process (Red). Follow the steps described in the section Individual Referral Process above to copy/paste the non-current common referral info to the current healthcare service locations.
Generally we want to replicate current common referral info to new or replaced healthcare service locations. We only resort to copying non-current common referral info if there is no other option.

Remember: Some fields can be location specific with the common referral process:
Parking Instructions, Directions, Parking Map, Wait Time, Referral Phone or Referral Fax.
To update these items you have to edit each Healthcare Service@Location separately.

ADDITONAL NOTES:
  • The info icon after the All Locations drop down will be visible to ARD Administrators.
  • The system doesn't allow you to copy referral information from one non-current Healthcare Service@Location to another.

 

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V6.6